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Apartments Club Siroco – reviews, photos

2.5 of 5
Avda Islas Canarias 7, 35509 Costa Teguise, Lanzarote, Spain
Hotel amenities
Apartments Club Siroco
Ranked #19 of 42 hotels in Costa Teguise
3.5 of 5 stars 407 Reviews
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407 reviews from our community

What travellers say about this hotel
  • Self catering(14)
  • Short walk(7)
  • Other day(7)
  • Pool bar(7)
  • Clean and tidy(6)
  • Very friendly(5)
  • Ground floor(4)
  • Reception staff(3)
Traveller rating
    75
    153
    102
    38
    39
Only show reviews for Family (145) | Couples (154) | Business (1)
Date Rating
shropshire
1 review
3 helpful votes 3 helpful votes
“Would not recommend all inclusive!”
1 of 5 stars Reviewed 13 February 2012
3
people found this review helpful

went to this hotel all inclusive for 7 days. location of hotel perfect, hotel staff friendly and helpful, apartment clean and had everything we needed. Me and my partner I not fussy at all and understand you get what you pay for, BUT the beer was always flat and 9 times out of 10 bar staff wernt even there and you had to wait around, the food was inedible,
1 the eggs in the morning were always raw
2 the bacon was a reconstituted mess (dnt even think it was bacon!)
3 evening meals done on a budget, exactly the same everyday and very bland always consisted of cheap frozen veg, salad, plain chicken breasts and very dry bland fish
4 lunch consisted of the previous nights evening meal.
5 snacks in the day were raw only thing edible was pizza but that was left in a warmer ALL day.
I always read reviews before I go on holiday and I have never written one before but my holidays bookings are always based on reviews as I trust in what people say about places therefore I feel it only fair to return the favour and let people know what club sirocco is like if they are thinking of going

  • Stayed November 2011, travelled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask nikki a about Apartments Club Siroco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
derby
1 review
5 helpful votes 5 helpful votes
“The Good, Bad & The Ugly Feb 2012 Paul”
3 of 5 stars Reviewed 13 February 2012
5
people found this review helpful

The good = Cleanliness of common areas & service to rooms re housekeeping. The pool area is great with the pool being cleaned & chemicals checked daily with all of this area being cleaned etc all of the time this is clearly the best asset of siroco 1 with siroco 2 having it's own pool of equally high standard & clearly the best rooms on the site ( more on this in the bad ) The selection of salad & fruit within the restaurant is great & plenty for all. The location is ok ? 20 / 30 mins walk brings you to a lively area otherwise on site it is dead.
The bad = we were not welcomed by the manager in any way on arrival indeed we seemed to be a nuisance factor for him ( might have been an off day ) we went to our room 210, remember this number & ask for an alternative if possible unless like us the balcony overlooking the pool outways the damage to walls throughout the room & the ceiling in the bathroom looking ready to fall on our heads. The decor is terrible in this room & others we spoke to said the same of theirs, the doors & wardrobe had been damaged at some time & it looked like a 3 year old had been given some filler & different coloured paint to repair them.
Hot food in the restaurant was actually cold & limited in imagination being the same menu repeated every other day with left over food appearing in other dishes the following day. breakfast was great & you could have a coffee / tea unlike lunch or dinner when this was not allowed as a sheet covered the machine ? the restaurant itself looks ok on the surface until you notice sauce stains on chairs & decor posts with table cloths looking as though they have not been changed ever. Also somehow the staff managed to train guests to clear away their own plates scooping food into a bin, something we did not choose to partake in.
The ugly = By a long way the pool bar what a joke this is ! We called it the shed because that is all it is, old broken furniture, uncomfortable, dark, run down basically the pits ! anyone wishing to make full use of all inclusive via the drinks menu forget it. First you will need to book an appointment to get served as you have to wait for someone to come from the restaurant or reception & worst of all no glasses can be removed from the shed so you need to ask for a plastic smaller glass if you want to sit by the pool area & if you want to go to the entertainment room you will need to endure the repeated walk back & forth as no bar exists in this room ? You will have to go some to enjoy a few drinks at this so called club, this is done deliberately in my view so that they can coin it in by literally pushing you away.
I feel sorry for the few staff here as they do their best & work all the hours. Entertainment examples during our stay to give you a feel were, snake show, parrot show, drag show, bingo ? you get what you pay for but this place really takes the mickey compared to others I have been to at a similar price. Do yourself a favour & look elsewhere & to Siroco management, close down do some repairs & renovation, sack the cook & get a chef, burn down the shed ( bar ) & replace it with something fit for purpose. To the staff, leave you are not valued enough unless you get a share of savings made due to my comments.

Room Tip: go for a siroco 2 room but use main pool
See more room tips
  • Stayed February 2012, travelled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask bernard11 about Apartments Club Siroco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Club Siroco Lanzarote, Manager at Apartments Club Siroco, responded to this review
14 February 2012
Thank you Bernard for you review. For us it is an important tool to improve our services. We are sorry to read that your experience could have been more satisfactory, and we apologize for that. We have taken into consideration all your comments to come out with improvements.

Furthermore, I am with you that the decoration it is very much improvable. Nevertheless, I feel that, probaly due to a lack of knowledge of Club Siroco when selling you the holiday, some guest come with expectations higher than reality. Club Siroco it is a 2 start apartment complex providing good quality of Accomodation, Restaurant, Bar and Animation services at a reasonable price. We are sorry if this has been your case. We have a facebook fan page to provide all the information you might need for the future. We all hope to see you back again, so you can see the improvements.
Best regards
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Worcester, United Kingdom
1 review
3 helpful votes 3 helpful votes
“sarah c.well deserved break 30th jan,6th feb 2012,”
4 of 5 stars Reviewed 7 February 2012
3
people found this review helpful

we arrived at siroco apartments , staff were great , wasnt happy with our apartment requested a double bed as we had just got engaged week before, but we were moved the next day and our apartment was fab real sun trap, all the services were good, staff kind , breakfast very good, next time we go half board, as we like to try other food outlets, but we hope to return very soon, its was a great week sad we had to come home, all the best to the staff and owner , good holiday thank u

Room Tip: we had room 223 was fab great hot shower good views,
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask sarah c about Apartments Club Siroco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Club Siroco Lanzarote, Manager at Apartments Club Siroco, responded to this review
14 February 2012
Thank you Sarah for review your experience in Lanzarote and in particular in Club Siroco. We are glad to know you had an enjoyable holiday. All the staff working in Club Siroco works hard to ensure that important momment of our guest and friends. Keep in touch through our facebook fan page, Club Siroco Lanzarote, and we all hope to see you back soon.
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Manchester, United Kingdom
1 review
10 helpful votes 10 helpful votes
“Nightmare !”
1 of 5 stars Reviewed 6 February 2012
10
people found this review helpful

Thought we were getting a bargain week away in Jan .
Only wish it was a bargain. What we did'nt realise when booking was the hotel is a cheap / basic run down place . On the very outskirt of town , 20 mins walk from the centre. This daily walk was a nightmare , walking past all the beautiful hotels then returning to our dump. Soul-distroying while on holiday. this place is crying out for refurbishment, I guess the owners are past caring and beyond embarassment.
Food was not a healthy option , we noticed a 2cm mold spore ring growing ( with fur ) on a plater of ham . This was clinged after every meal and put out again throughout the whole seven days . Was this the entertainment while we watched it grow on a daily basis ?. Asked the cook who just shrugged while picking his nose !. Nice resort , disgusting hotel , eat out and don't let it ruin your holiday as it did ours . . .

Room Tip: Butins cira 1956 all rooms are disgusting.
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  • Stayed January 2012, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Jennifer H about Apartments Club Siroco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Club Siroco Lanzarote, Manager at Apartments Club Siroco, responded to this review
14 February 2012
Thank you Jennifer for your review. We take all comments into serious consideration, as part of our quality control system. We are sorry your stay with us was not as satisfactory as we wanted it to be, and we apologize for that.
As said before, all your comments will be taken into consideration. We all hope to see you soon, so you can see the improvements.
Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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“Club Siroco”
2 of 5 stars Reviewed 5 February 2012
1
person found this review helpful

Our 3rd trip to Costa Teguise and first time at Siroco. We staid in Siroco 2 and had a room overlooking the unheated pool. We asked at reception for non smoking - it clearly wasnt from the smell when we entered. It had no sun to the balcony at any time of the day.The apartment was desperately in need of refurbishment - mould in the bedroom from lack of ventilation,2 ring hob with one hob bowed, no cold water to the kitchen sink.
Upon further investigation it appeared that some rooms had indeed been refurbished with new windows and lighting. .On the positive side everything we requested ( extra blankets - it was colds and no heating) was provided promptly.

If you are planning to stay there, insist on a room that has been refurbished, has sun on the balcony at some time during the day to at least dry the towels and is definatley non smoking

Room Tip: Ask for west facing balcony in a refurbished non smoking room.
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  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask AHB_12 about Apartments Club Siroco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Club Siroco Lanzarote, Manager at Apartments Club Siroco, responded to this review
14 February 2012
Thank you AHB_12 for your review, it is an important tool for us to keep improving our services. We are sorry your stay was not as satisfactory as we expected and we apologize for that. As you say, we are making a new category of apartments called PREMIUM apartments, with a different price and focused on the needs of adults only. Nevertheless, the making of these new apartments should not affect the the maintenance of the existing ones, and we will make sure of that.
Thanks again for your review, We hope to see you in the future to verify all the improvements
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Additional Information about Apartments Club Siroco

  • Apartments Hotel Siroco
  • Apartments Hotel Costa Teguise
  • Club Siroco Lanzarote
  • Siroco Club
  • Club Siroco Apartments
  • Club Siroco
  • Siroco Lanzarote
Address: Avda Islas Canarias 7, 35509 Costa Teguise, Lanzarote, Spain
Price range (per night):* INR1,789 - 3,243

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