Whats special: we went via lowcostholidays.com, all-inclusive (probably a good idea for you; you get lunch and endless excellent full range of drinks & snacks until 11pm, also high-class spa facility every day - thalasso, thermal, hydromassage, cascade, pressure pipes, jacuzzi, sauna, terma, hamman, ice, etc)... the transfers were spot-on, well organised. This is one of the best hotels in the area. Food selection & quality is very good; English & German style for every meal, including champagne breakfast, also themed dishes every evening... virtually no problems with anything all week; staff are very good, especially in restaurants & bars. Very well organised; lots of space everywhere.
Information you may like: If you want to go down to the beach or shops, its only a 20-min walk straight down, or the 'Gran Canaria' coach comes every half-hour each way, free. Also some sports bars for rugby, etc, only 15-mins walk in same direction. Best be early for each meal; allow 40 minutes for 'second sitting' otherwise. Give them a tip early on, and you'll get top service. Its a windy island, so some extra cover may be an idea, although its still hot in the sun (in January!).. and the loungers are protected a bit with low walls.
The rooms get quite hot in the direct sun (even in winter); we found that opening the room doors at each end for a couple of minutes was better than using the AC.
Could improve: we asked in writing for 'quiet room' and 'sunny balcony all day', but both of these were ignored by reception, even on our checking it on arrival. As it turned out, not matter a lot because hotel was quiet after 11.30pm, and loungers were plentiful... my wife had skin condition so she wanted more privacy & sun... you need room numbers above 40 on each floor, to get either of these aspects. Some food was cooler than it should be, but generally excellent. The entertainment was rather third-rate; Abba and also Dunes were the best. The piano bar is pleasant; the youngest pianist was the best of the 3 - he only played piano (the 2 others also played fuzzy sax,clarinet and flute - less tuneful and relaxing we thought).
The whole place ideal for a relaxing, easy, quieter break... with good facilities for active families too.

We are a couple 58/57 have traveled extensively and looked for fuss free relaxing week somewhere warm away from Ireland. We booked this hotel for a week half board from the end of January 2012.On paper and at 1st glance this hotel looked good ,however below the surface it was disappointing. Check in was fine ,very friendly and efficient. The lobby and reception area is one of the most spectacular we have seen, a bit like the hanging gardens of Babylon. Room was clean and spacious and the balcony was adequate. After that things went downhill. We found the food uninspiring and not particularly great quality. The staff were extremely overworked and at time seemed to have no idea what they were doing. We had pots of coffee dropped to the table without asking, all the teapots dripped all over the place when trying to pour a cup of tea. Dirty cutlery and crockery and lots of chipped and cracked crockery. Long queues for the coffee machines which constantly broke down. The juice machine produced sickly sweet juice of low quality, dubious flavor and we regularly got juice form the water tap of the machine also.Our 1st nights entertainment began with a game of bingo called in 4 languages and then sometime they forgot to call in English. Oh by bingo i mean a small bingo card which you punch through with a cocktail stick. The other advertised entertainment was pretty poor quality also. There were 2 huge lounges ,both freezing cold, both about the size of football pitches and almost no opportunity to get chatting with people , bars service was dismal. On half board we had to pay extra for the mini bar, there was no fridge in the room, rent a kettle, rent an iron and board,pay for the spa facilities . The hotel is a good 15 mins walk to the centre of any action, not that we wanted action as such. I mean it is out on its own away from shops,supermarkets, bars, cafes etc. It has a hill up to it when returning from the town and many people found it a challenge although we did not but we are regular walkers and relatively fit. overall we were disappointed, in future I would prefer an apartment close to the town ,buy and cook my own food and eat out now and again.

Just returned from a weeks stay here on the 29th Jan
the hotel is lovely with beautiful decor! Rooms could do with a bit of a revamp but they are grand.
Pool area was lovely and being all inclusive there was access every day to the spa which was amazing and very relaxing you go round 1-33 stations each with different jets massaging you.
Some of the review below seem very poor and although there are some issues i feel that they have been blown out of proportion slightly as they hotel is lovely!
Food was good some nights lacking variety but you didn't starve
Hotel staff where all lovely especially all the waiters made you feel very welcome
evening entertainment was a bit lacking but possibly due to the time of year, the all inclusive bar ends at 11pm and you then have to go into the disco if you are looking drinks which is on to 1am
Hotel is a good bit out of the centre (20 min walk) and sits on the hill, hotel offers a free shuttle bus into the town
all in all a lovely hotel especially for older couples and you should not be put off going

,Many ameneties non existant or permanently closed (coffee shop etc).Items in room e.g. safe,fridge,tea/coffee - making facilities all at extra charge.Check in area gloomy,no porters, very few staff most of whom were obviously over worked and demoralised.Public areas cold and unwelcoming.Food quality and variety very good indeed spoiled by no tea or even tap water available in dining room at dinner.My wife and I have been regular travelers using this grade of hotel since the early sixties and the service and general ambience of this one is the poorest.A four star building,a one star (the food) experience.