On arrival had to request someone to carry suitcase up 4 flight of stairs. Apartments are big but very sparse. Not enough crockery etc for self catering. No corkscrew, no tin opener, no cutting knives and only 1 saucepan. Took the bathroom tumbler out of it's "sterilized" bag and found it thick with toothpaste inside. The settee was distinctly grubby and was squirming sitting on it.
Dinner in the restaurant was terrible. The soup was from a packet and was just hot water With a couple of chopped carrots basically. Although there were about 6 choices of main courses, they were totally unappetizing. Every dish was cold every day and night. Breakfast, even as soon as the door was opened, was cold. When people complained they were told to heat up the food in the microwave.
Cats were allowed to roam around in the restaurant and when we complained were told that they could do nothing about it.
The evening entertainment was centered round the Spanish element staying at the hotel with Spanish music being played all evening. A 15 minute game of Bingo was the contribution to the other British and German guests.
Requested a hairdryer from reception along with a heater as it was particularly cold and was told there was none left. However, that was rectified after a call to the travel rep. Would not recommend this hotel to anyone!
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