Room, below average no iron or tea/coffee making facilities, very tired looking bathroom needed some bleach to help it smell a bit fresher (mould on ceiling) some other issues with room dealt with by management,clean towels & beds made everyday, there were plenty of sea view rooms vacant but these (i believe) were being held for other guests
Food; average, plenty of recycled dishes nothing fresh all frozen veg, plenty of half decent free-flowing wine tho. service was very good from restaurant to bar. pool snack bar did not open until 10.30am so no early morning brew in the fresh morning air i'm afraid!
Entertainment: nothing for teenagers to do at all, animation team were good with the daytime activities tho they seemed inactive for the 1st 3 days of our stay they put some fun shows on in the evening which was a relief from the complete rubbish from some of the other entertainers!! Lots of confusing information regarding use of sister hotel .
This hotel/resort is being advertised has a premier resort by thomas cook rated top on trip advisor other hotels must be poor if this is the standard to go by!!!

This is the third time that we been to the Palace and the second time in a delux room with sea views.Allthough we found the holiday overall to be average we were disapointed by the delux room,the decore was tired and shabby and the bath room although cleaned well on a regular basis was in need of a compleet refurbisment,when I complaind to reception i was told it was one of the best rooms they have.I shuder to think what the other rooms are like.
The delux rooms have there own pool and are supposed to have cocktails twice a day. We had cocktails on one accatcion and beer and diluted juice the rest of the time along with some tired bits if fruit.
The resturant was well managed but the qualaty of the food has deteriorated with a lot of cheap cuts of meat and overcooked fish.
The bar staff who were overworked were rude and unhelpful
.Although it was a mainly german complex the main problems with the pool beds were the brits claiming the spaces before it was light.We will not be going again

booked for the iberostar park hotel on the 5th of nov when we got there they upgraded us, to the palace and from that moment no one could do enough for us for 2 weeks. all brands of drinks by the bottle or draught and waiter service . room cleaned every day with little touches like rose petals and chocalate on the bed. animation team were great max my 20 months old son loved vlado and smiley the dog. mainly germans in the hotel who on the whole were very friendly.nobody pushed in but saying that the only time you had to que was at the show cooking section in the restaurant . will be staying at an iberostar hotel again the only thing that was not free that i used was the tennis . it was 8euro dont know why they charge because most all inclusives are free for tennis thanks to ray for playing me on his days of . best hotel we have stayed at . it was 2 weeks of luxury great atmosphere entertainment and service.

We are currently at this great location hotel. Service, food - 5 out of 5 for this style of holiday. Unfortunately the vast majority of family rooms come with a view of the main road, noise too. Not ruining the holiday, but a bit of a dampener for sure. We booked owing to the practicality of inter-connecting family rooms, but also described on the Internet as having "fantastic sea or pool views". Not true. Misleading I would say.
Thomas Cook should know this and point it out to us on booking. They kept silent. I suspect the UK Thomas Cook bookings play second fiddle to the big Germany book of business....?

So, instead of getting the kids to bed, sipping a sun-downer, overlooking the ocean, we sit on the veranda, watching the lorries and cars pass by the busy main south-north road (a bit of sea to the left!)

My dad paid for us to come out as his 70th birthday treat, and he's a little embarrassed. not fair really as having the sea or pool aspect would have made it a fantastic 70th for him, rather than a "nice one, shame about the room views".

Of course, I've asked re other room availability. No. Full with other families, and I can see why - they're great (envy).

Anyway, other than that, great. Be sure to ask for a sea / pool view GUARANTEED.

I WOULD recommend this, if the expectations re rooms hadn't been so mis-aligned with reality.

(room 3133/4 FYI, Thomas Cook).