Firstly we didn't pay a lot for our stay here so we didn't expect the ritz however no matter how much we paid, we expected to get the services advertised.
We travelled as part of a group of 9, 4 adults and 5 children ranging from 1 - 11 yrs, we travelled on 2nd October so we knew things would be quiet but there is quiet and dead and we got dead!!
We arrived at the hotel and the man in reception was friendly enough he told us we were the last guests to stay at the complex for the season, but that there was another couple who were due to leave in a day or 2 and after that we would have the place to ourselves, we asked about the half board option available but were told that the bar/restuarant had been closed for maintenance due to it being the end of the season, so that was out of the question, but that if we wanted food or drinks (what do you mean IF of course we were going to want food and drink we were on holiday) we could use the bar at the next pool, we assumed the next bar at our next pool as there are 2 here, in acutal fact that was a shed and was closed also he meant the next apartment block along - great or what, he told us it would be like having a villa wel I'm sorry if we had wanted to stay at a villa we would have booked on, and in a villa we would have had somewhere to wash our clothes, a cooker and at the very least a kettle there was none of the above available to us I find this totally unacceptable as we couldn't very well use the restuarant as it was closed for maintenance - well we didn't see any maintenance in all our time here.
The children couldn't use the mini golf as the reception was only open for 2 hours per day, the park was rubbish and couldn't be called a park really.
The pool was not cleaned once during our whole stay on day two they came and took the pool and football tables away, they wrapped all the lights up in bin liners and took all the patio funiture in we felt like we were in the way basically. Our children had fishing nets and used them to strain the crap out of the pool before the ventured in it after not seeing anyone near it after 3 days I stopped them from going in. Whilst on the subject of cleanliness our apartment was not cleaned once during our whole stay we were given a clean towel and a clean sheet once between the 5 of us!!! There was a brush which started out it's life at about 4ft long but had shrunk an withered with age and was about 2 ft by the time I inherited it I didn't have a dustpan so everyday I swept out our apartment and put it in a pile on the landing, the night before we left it was a nice big pile and eventually someone noticed it and moved it, we had to ask for some toilet rolls as the supermarket didn't have any!!!!
We were also disapointed at what was not stocked at the supermarkets it's a good job we had hired cars otherwise we would have gone crazy being stuck there all week, however we were very disapointed with all of the attactions in Menorca this year we have been the same week before and all the waterparks bars and resturants etc have been open, this year however there was nothing, our children were bored stiff.
I've said no to the question below about having a swimming pool and a restuarant as at the time we stayed they weren't available to use so you could say they didn't have one!!
I love Menorca and won't be put off by these apartments, and had the services advertised been available we would have had a most enjoyable stay, had the water slides and shopping area's been open for business too we would have enjoyed the area too the area was lovely and clean and couldn't be faulted it's just a shame we had to travel out to Cala Bosh and Cala Forcat for things to do (even if they were limited) we just won't stay here again.
- Apartamentos Blancala Ciudadela
- Apartamentos Blancala Hotel Ciudadela
