We stayed at the Bitzaro Grande for the last 2 weeks in July 2011 on an all inclusive basis.
When we arrived 1st impressions were good. Nice clean & modern reception, and a pleasant welcome from the receptionist (Anastacia). We would later find out that ALL the staff at the hotel were to be equally as friendly, and very helpful.
We had requested 2 rooms next door to each other, due to having 2 teenage daughters, so we wanted them close by. On arrival we were told they hadn't got 2 rooms next door to each other, but we could have a look at one of the family 2 bedroom rooms. We found this to be perfect, and we were told we could have it as a free upgrade. Brownie points instantly earnt. The room was very clean, and kept clean every day for the whole 2 weeks.
It looks like all rooms overlook he pool, which is nice.
The pool is cleaned on a daily basis, and is well marked with depth signs.
We found the food to be of a good standard, and was varied most nights for everyone's taste. Breakfast was also good, from cereal, to fruit, to a full English. All food was constantly being topped up with fresh hot food before the older stuff ran out.
During the day, the entertainment staff would come round the pool to see if you wanted to join in the activities, but they wouldn't try to force you if you said no.
The evening entertainment could be better. They tended to use hotel guests most nights for whatever shows they were putting on. Other hotels we've stayed in get proper acts in from outside which makes it a bit more professional. Having said that though, the entertainment team do a good job with the budget they get. The Bingo prize money is the best I've ever seen at a hotel before. One night it was 200 euro's.
Kalamaki is a nice resort for families, as it's not to noisy, and is completely different to nearby Laganas, which is certainly not a family resort. (18-30's style resort)
The beach is less than a 10 min walk from the hotel, and there is a main strip where there are a selection of bars, tavernas & shops, all within a few minutes walk from the hotel.
The bus service is also pretty good. We took a bus into Zante town, which cost 1.90 euro's each. The bus stop is a 2 min walk from the hotel.
The hotel is is very close to the airport, and you do get quite a few aircraft flying over head, but this doesn't really affect your stay, as the planes don't fly at night. The added beauty of this is the transfer time from airport to hotel is only about 10 mins maximum.
Overall, we had a very pleasant stay at the Bitzaro, and we would recommend it to our friends if they were thinking of going to Zante.