We checked in at evening to a very nice room. Before we started to unpack, we discovered something stuck in the toilette that woudn't flush. We immediately called the receptionist, who came up to our room and swifly moved us to a bigger room, saying that we would be moved back in the morning.
While eating breakfast next morning, another receptionist came by and informed us that we must pay 30 Euro for... the plumber!Couple of seconds later, after it sank in, we asked for the manager. The friendly fellow told us we must pay or leave at once. We had no intention to pay extra charge for a dirty room. Luckily, we paid for 2 nights in advance, so he had to give up, but moved us to a smaller room (than the original one). Be sure, our day in Venice was ruined after all this offending toilette quarrel.
Bottom line: very nice facility, poor management. If all goes well, you probabely won't notice anything unusual; otherwise, you will have to handle with a manager that makes good old Basil Fawlty look like the emblem of hospitality.
- Hotel Leon d Oro
