In brief, I was seriously grossed out by the conditions at Desire, so much so that we much rather preferred to lose all of our money rather than to stay. The pervasive smell of sewage and blatantly unsanitary room and food conditions were concerning for health risks. I cannot comment on the swimming pool as I was too disgusted to get close to it.
As we got closer to Desire, there was a gradual decline in the surroundings, with large deserted construction sites and jungle. There were no businesses or people in sight. We passed over a moat which smelled like sewage.There is a sign which says "Beware of alligators" on the bridge. There were five large thuggish men clustered near the entrance.
The sewage smell intensified as we entered Desire. It was present throughout the entire resort, and in our room as well. I did not find any pubic hair on our bedsheets as one other reviewer has mentioned, but the sheets smelled moldy and unwashed. I couldn't stand to stay in the room for more than 10 minutes. The "beach" was actually the Cancun lagoon, not the ocean. It was a small strip of gray sand off of cloudy water.
We also walked by the food service areas.There was cooked meat, fish, beans and fried items that appeared to have been sitting there for hours. We were too grossed out to eat anything.
We decided to leave within an hour of arriving. The hotel refund policy is no refunds. We asked politely if we could have a partial refund. The hotel staff spent about an hour trying to convince us to stay, either in another room or at their other resort Temptations. It smelled so nauseatingly disgusting that we didn't even care whether we got our money back, we just wanted to be allowed to leave. The hotel manager stated we would have one night refunded, but this has not happened yet (4 weeks later). If a refund shows up on our credit card statement, I'll add that to this review.
Although we lost $1000, it was a good lesson to learn, and I now read the reviews on tripadvisor carefully. If you decide to stay there after reading this review, consider yourself warned, and don't expect your money back. And take a face mask to breathe through and sanitizing wipes. And your own bottled water and food.
- Desire Resort
- Desire Resort Spa
- Desire Resort Mexico
- Cancun Desire Resort
- Desire Hotel
- Desire Resort Cancun
- Cancun Desire
- Desire Resort And Spa
