I haven't stayed in your hotel but frequently go there for meals. as nice as the place is the quality of food has been going down steadily, and now it has reached a point where it can only be termed as disgusting. Attitude of some of your staff needs to be addressed as well, i am sure they are being pushed by the clientele but having experienced service in your other hotels, it leaves lot to be desired.

hi friends.... this is a heritage hotel. the bulding was a guest house of king bhupinder singh of patiala state in 19th century..... now a days it is a heritage hotel run by neemrana group of hotels......... u will feel the same royal hospitality n the rooms r same like the rooms of king n their guests..... u will enjoy there...

I read previous reviews of the hotel that were not very encouraging, but after staying in that place for five nights with my family, I strongly believe that the hotel offers best accomodation (clean and comfortable beds, clean bathrooms) in Patiala, the food was good, and the service was great. I strongly recommend the hotel, especially to those who can afford a slightly higher price than other hotels in the city, but comparable to similar higher end hotels in India.

Vas Aggarwal
Canada

We booked this hotel five weeks before we travelled to Patiala. When I rang them the night before to confirm my booking I was told it didn't exist-when I disagreed with this they hung up the phone. When I rang back they didn't answer, on the third attempt they said they would ring back. When they eventually they did ring they said they had known about my booking all along. Upon arrival it took them half an hour to check me in and I was not given the two adjoining rooms I had requested but two separate rooms on a different floor. When we entered our room, upon lifting up the bed sheets a mouse ran out of the bed! A member of staff chased the mouse into the bathroom and said it had gone, it had not and was to return later in the day and leave droppings all over the pillows and bedside table. On entering the second room a lizard was running around on the wall, it took a further half an hour to get the manager to send a member of staff to chase it out of the room. I requested a taxi for 1p.m. in the afternoon, and when I went to the front of the hotel it was not there when I asked the manager where it was he said "you requested your taxi for one o'clock" when he looked at his watch it WAS one o'clock. He then proceeded to telephone for a taxi there and then which took another half an hour to arrive, instead of at 10 a.m. in the morning when I had first asked him to do it. In the restaurant the food was poor, and in light of all the wildlife that was inhabiting the hotel the kitchens probably were not of the highest standards of clenliness. A few hours after eating there I began to suffer stomach cramps and a high fever due to food poisoning. I will not describe what left my rectum after I went to the toilet for not wishing to upset readers. Upon returning to the room in the evening after a day in Patiala seven members of staff chased the mouse around our room and clubbed it to death on the bedroom floor, but did not bother replacing the bed sheets covered in droppings. They then had to return a little while later to chase a lizard out of the room that appeared from behind the bed frame. The following morning members of staff could be seen chasing foot long mice/rats? around the verandah of the hotel using sticks. My mother who was accompanying me on the trip tells me the breakfast was awful, not that I attempted to eat anything as I was unwell from the previous days lunch and was unable to eat properly for several days afterwards. Patiala is one of the few towns in Punjab worth visiting this hotel is one of those that is most definitaley not worth staying in.