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Treasure Island Resort & Holiday Park – reviews, photos

4.0 of 5
117 Brisbane Road, Biggera Waters, Queensland 0828, Australia
Hotel amenities
Treasure Island Resort & Holiday Park
4.5 of 5 stars 385 Reviews
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385 reviews from our community

What travellers say about this hotel
  • Mini golf(22)
  • Great Place(18)
  • Heated pool(14)
  • Kid Club(13)
  • Pandanus Villa(10)
  • Water slide(9)
  • Go kart(8)
  • Harbour town shopping(8)
  • Clean and tidy(7)
  • Short drive(6)
Traveller rating
    268
    79
    19
    9
    10
Only show reviews for Family (327) | Couples (31) | Business (8)
Date Rating
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Great place to stay!”
5 of 5 stars Reviewed 12 February 2012

This was our 3rd stay at Treasure Island having camped and stayed in the lagoon deluxe villas previously. So when we decided to take the kids to the theme parks and another family wanted to come we decided to head straight back to Treasure Island, and to fit the 2 families in into the Townhouse Riverside Villas.

That was great, excellent for 2 families.

The kids shared the bunk rooms and then there was two seperate bedrooms for the adults, and a bathroom each.

It was clean, tidy, well equipped and the pool was right in front, centrally located to everywhere we wanted to go and with the shops across the road having everything we needed.

The kids enjoyed a bit of fishing off the little wharf, not that there was much to catch but they had fun.

We all had a fabulous time, the kids loved doing all the activities.

Would stay again without hesitation.

Awesome family getaway.

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Mad_Travel_Girl about Treasure Island Resort & Holiday Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Family friendly extremely awesome”
5 of 5 stars Reviewed 5 February 2012 via mobile

Love this place. Have stayed with my kids, with my partner on a seperate trip and returned with my kids and extended family. Stayed in a 9 berth townhouse on last trip located near lagoon pool. It rained the whole week but there was plenty of things for the kids to do. The staff are extremely friendly and the location is perfect. Out of the hustle and bustle of the gold coast but next door to a massive factory outlet shopping centre and minutes from the theme parks. Can not recommend it enough.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Travellingcook about Treasure Island Resort & Holiday Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Contributor
11 reviews 11 reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
“OK value - you get what you pay for!”
3 of 5 stars Reviewed 1 February 2012
3
people found this review helpful

We stayed at Treasure Island for 4 days in Dec 2011, just before Christmas - 2 adults and 2 kids. We booked into a Poolside Villa. Managed to get an early check-in by turning up on spec at 12noon which got a thumbs-up. The villa was in a nice, secluded near corner location. We could virtually step out the door and into the heated pool area. The grounds are lovely, however mozzies are a constant nuisance and we had to burn citronella candles and cover ourselves in repellent anytime we sat outside on our verandah (not the resort's fault of course - just something travellers should be aware of.) The size of the villa was a bit disappointing. The 2nd bedroom had 4 bunk beds - but they were really for very small children. this wouldn;t work for teens, or adults. Floor was grubby when we arrived but we phoned reception and a cleaner was sent round that afternoon to clean it. The master bedroom was pretty ordinary. Vertical blinds that looked as though they hadn't been replaced since they were installed in the early 80s flapped all night long thanks to the up-draught from the fans/Ac. But it was so hot, we couldn't do without fans and AC so we had to struggle through 2 nights with very little sleep. It was the most annoying thing. Installing roller-blinds would sort this problem out easily. Fridge was tiny as were the wardrobes. Inside the robes were those hangers that are welded onto the rail. Made you feel like the management was worried about people pinching the hangers!! The resort also advertises as having (what we thought) was a giant outdoor chess area. Em - no. It was some painted pavers which you could either play chess/Twister on. Not quite how it looks on the resort map and in the photos. Bit of a letdown really. We wouldn't recommend eating in the bistro. On the busiest night, Tuesday, it looked like vats of unappetising shlops were being served up and it was very pricey. Much better to pop next door to Harbour Town Shopping Centre and eat at their food court, which had a great range of eateries to suit all budgets. We wouldn't bother with the go-karts. Staff left us to assemble a 2-seater kart on our own, with no instructions - plus, they're very heavy to pedal if you're under 5 years old. Our kids asked us to hire them once, and never asked again for the entire holiday which speaks volumes.
The TV in the villa had an intermittent, fuzzy signal. Hubby was thrilled to find I'd slung 3 or 4 DVDs in the suitcase as a last minute thing, never thinking we'd need them. But watching a movie on the villa's telly was unbearably bad so, rather than go to bed when the kids did at 8pm - we watched the DVDs we'd brought from home.

OK - gripes over. Now for the good points. The main pool was gorgeous, beautifully landscaped and our 2 kids loved it. The spa, which is located just outside the pool gate, was also fun and we were happy to feed coins into the meter just to stay in there for a couple of hours. The jumping pillow was a great feature. Even us oldies had a go on it and have the pix to remember it by. The opening and closing hours of the pillow varied and were NEVER as advertised. So we'd saunter down in the morning to find it closed, but loads of kids milling around waiting to go on it. And one evening we got back from Surfers' Paradise at 6.50pm, to find it had shut early. We had planned on sitting on the bistro deck with a glass of wine (or three) and watch the kids having fun on it. But it was not to be. One of our littlies got pretty upset about it and we ended up going to bed early, such was her disappointment. The location of this resort is excellent. It's easy to find, fairly close to Runaway Bay and a short drive to The Spit, Tedder Avenue and of course Surfers' Paradise. Never thought I'd step inside the Harbour Town shopping centre - but when I saw the sales at the factory outlets, and the quality of the food court places, I couldn't resist it. The staff were also pleasant enough, although when we enquired about the JetBoat Ski trips which are mentioned in their in-house booklet, the girl on the receptionist looked at us blankly and said 'I've never heard of it'. When it was pointed out it was contained in their own booklet, she hopped onto the internet and did some research and managed to give us directions to it. So we got there in the end.

Not sure if I'd go back to this resort. But if we did, I'd investigate whether it was worth paying more and staying in a Townhouse Villa that offered more room, more amenities and beter furnishings and fixtures. Ours was pretty sad and shabby and in need of an urgent facelift.

I would recommend the resort to people on a budget, people who opt for the camping (the facilities for campers seemed to be very good) and for those whose day will revolve around the pool - as this was excellent.

Unlike other reviewers, we didn't experience any traffic noise - just the endless rustling from our vertical blinds at night. Go with low expectations and you'll probably be very happy with your holiday. We put our trust in the glossy brochures and photos and felt this place fell short. With some modernisation and better furniture and fixtures in the villas, though, this place would move up to 4 stars for us.

Room Tip: Ask about the sizes of the bedrooms before deciding what type of accommodation you want. The Pandan...
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  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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Ask Ali D about Treasure Island Resort & Holiday Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TreasureIsland_GC, Owner at Treasure Island Resort & Holiday Park, responded to this review
6 February 2012
Thank you for taking the time to provide feedback. We appreciate the honesty in your feedback as it helps us to assess where we need to refocus our efforts to ensure all our guests have an enjoyable and relaxing stay.

We regret on this occasion your holiday did not meet your expectations. We strive hard to ensure all our guests are happy but unfortunately on some occasions, we don’t always get it right.

We agree with you re comments made on our Poolside Villas, please note that these villas have been earmarked for refurbishment this year to alleviate some of the issues you faced.

Thank you for the positive comments made re our resort and facilities, we really do try hard to provide a location with facilities and services to help create the holiday of a lifetime for our guests.

It is a matter of regret that we were unable to provide a product to your satisfaction on this occasion and for that we do apologize. We have fully reviewed the noted areas of concern and will redouble our efforts to ensure that those items that can be addressed are.
It is most pleasing that we have achieved an above average satisfaction rating and that so many who stay with us have a fantastic time and return again and again.
As with everything however, there is always room for improvement so again we thank the reviewer for their comments..
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
1 review
3 helpful votes 3 helpful votes
“YOU MUST GO!!!”
5 of 5 stars Reviewed 14 January 2012
3
people found this review helpful

Tresure Island is a fantastic place for families to take their children. There is so much to do both at the park itself and there are fantastic attractions approximately 10mins away in all different directions. The ameneties were clean and the staff were helpful. If you didn't want to leave or you don't have a car, there is no need to worry becuase everything is on your doorstep and reception has many services they can assist you with. The kids loved the mini-golf, the giant jumping pillow, the karts and the pools (especially the slide). Everyone who was staying at the park was friendly and the you just cannot go past the facilities in the park, they are second to none. We had lunch and dinner in the bistro as well as the buffet on the Friday night. The food was great and the buffet was absolutely amazing value! The kids meals are fantastic value and come with a drink and paddlepop. I would recommend this park to any family and if you didn't enjoy yourself...I'd be really concerned! YOU MUST GO!!!

Room Tip: We camped, so can't help here!
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  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Nicole d about Treasure Island Resort & Holiday Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Great place to stay for families.”
4 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

We stayed here for 5 nights. The location and set out of the park is good with loads for the kids to do. They loved the pools, tennis and golf though a bit of a shame that the golf, tennis & go-karts are something extra you have to pay for. Should really be included in the price. We stayed in a cabin that was supposed to accommodate 6 (2 adults, 3 kids & 1 infant). It was tiny. 1 basic room with a double bed, 1 bunk & 1 sofa bed. They brought a cot up to us and if we had put it up there would have been no room to move. I understand that the heat etc attracts bugs but the kids were finding ants in their beds etc and we couldn't find a way of stopping them. The bathroom was also tiny and the door kept sliding off its hinge. While I wasn't that impressed by the cabin, the actual place is great and I can't fault that. The restaurant is nice and good value for money. The reception was helpful and all staff that i spoke to were polite. I would stay again but would change the accommodation to something bigger.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Thebrookes6 about Treasure Island Resort & Holiday Park
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Additional Information about Treasure Island Resort & Holiday Park

117 Brisbane Road, Biggera Waters, Queensland 0828, Australia
Price range (per night):* INR6,151 - 10,066

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