We stayed in a 3brm villa for 7 nights in Dec 2011. The villa, while expensive had the best views over the road to the beach. There are 3 bedroom but only one is air conditioned which seemed a bit strange as the Gold Coast can get very hot especially at this time of year. We ended up all camping in he main bedroom.
The villa could have been a bit cleaner and wasn't properly cleaned for our arrival. I found plenty of reminders left from the previous guests which I found a bit creepy.
The staff were rather unpleasant and didn't seem happy to be there at all.
Management was excellent and really put an effort in to making the guests welcome by cooking pancakes for beakfast and screening movies, maybe they could have a chat to their staff.
My suggestion would be to take your own toilet paper. We were put on rashions and ended up buying our own just so we didn't have to go back and ask for more.
The rooms were only serviced every eight days, there were washing facilities in the room and I was forever washing and drying towels.
Overall our stay was wonderful. We had a few minor maintenance problems which were fixed immediately.
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