Factual Information
7 nights at the Villas VIP in caleta de fuste -Fuerteventura.
Our website described these as -luxurious villas- for the more discerning family seeking a perfect holiday. All Villas feature- dishwasher-washingmachine, fridge freezer/over and toaster.
I have various complaints to lodge- which I will list from bad to unacceptable below.
1. there were ants all over the accommodation.
2. There was no llight in the hot tub(which meant you could not use after dark)
3. The pool table downstairs- couldnt be used as the pool cues- did not have tips on them, making then unusable.
4. The dishwasher did not work- when I pressed the button in - my finger went through it.
5. The washing machine did not work- and even if it did you would not put your clothes in it.(see photo)
6.No hot water one day from 10pm until 1pm the following day.
7.The laundry/cleaning area for the complex was next door and the cleaning van - arrived and parked outside our villa every morning at 5am- which woke us up every day.(see photo)
The apartments used a van outside our villa for the rubbish -( see photo)
8.The street light outside had a fault and flashed on/off all night - which was outside our bedroom window
However in a more serious note...
9.Our "villa" was broken into- and our property stolen-.. My daughter was terrified for the rest of our holiday in the villa. We spent time and effort speaking to the local police, the "villa" manager, and having to take time and effort phoning police stations and then having to visit them within our holiday.
10. The biggest complaint we have is that we arrived at the reception 14feb- were given the keys to our villa(eventually , there was a problem with the keys). We proceeded to the villa. From the outside the villa has a swimming pool and a hot tub- and a courtyard where the outside furniture sat. The doors from the porperty all faced onto this area. All doors had one key and could only be locked from inside/outside with this key-ie you had to lock yourself in, or out. When entering the living room , we noticed that there was no access to any other rooms in the villa. The same with the bathroom, games room and the bedrooms. Basically, all rooms had to be entered from the outside courtyard area. Which meant that my children could not stay in a bedroom of there own. Myself and my husband were not happy with using the toilet in the evening-you had to come out into the main outside area- then go to the room of your choice.
This is the most ludicrous set up i have ever seen. For Health and safety- I would need to lock my children in a bedroom at night and either give them the key (ages5,10) or take the key into my room and lock myself and my husband in as well. If there was a fire - how would i get my children out- how would i know if anyone had broken into the room and abducted them. There are so many horror stories that could go along with this...
I contacted the reception and they offered to move me to a 2 bed apt in club costa dorada complex. I looked at the apt and declined- it was small and smelly. I asked for another alternative and was advised there was none. I then asked to speak to the manager-who did come out to the villa.
Roberto's (the manager) suggestion was to sleep in a 2 bed apartment and use the villa facilities during the day. At that time we had no other options. We tried this for 1 night and then decided it was most inconvenient. We decided to put the 2 mattresses from the kids bedroom onto the floor in our room. So in all we had 1 bedroom for 5.
As you can imagine this is not what we booked, and not at all happy with accepting. But the only alternative was to accept a 2 bed apt, which we did not want./book. We decided to stay in the "villa".
I would however like to state that the manager was amazing - everything that he could fix - he did- he offered alternative accommodation. He gave us a few days all inclusive to help make it seem easier, he paid for our taxis to the police station- he gave us a bottle of wine- and everything that we complained about (except the villa situation and the break in) he sorted- so hands up to the manager.
The complex around the pool area is great - the apartments that we were offered - were very low standard - but clean....
