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Pacific Resort Broadbeach – reviews, photos

4.0 of 5
2 Albert Avenue, Broadbeach, Queensland, Australia
Hotel amenities
Pacific Resort Broadbeach
Ranked #21 of 23 hotels in Broadbeach
3.5 of 5 stars 19 Reviews
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19 reviews from our community

    Trip type
Traveller rating
    3
    9
    3
    1
    3
Date Rating
Australia
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Fantastic Location.”
4 of 5 stars Reviewed 11 May 2010
2
people found this review helpful

We stayed in a 2 bedroom apartment at this resort for 9 nights. We were on the 15th floor and had a view of the sea, Broadbeach and Surfers Paradise from our apartment. The reception staff were friendly and helpful. There was plenty of car parking. Our apartment was situated 1 block from the mall and there was a plethora of restaurants within easy walking distance.

  • Stayed April 2010, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Sueau100 about Pacific Resort Broadbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New South Wales
1 review
1 helpful vote 1 helpful vote
“Fabulous”
4 of 5 stars Reviewed 5 May 2010
1
person found this review helpful

Pacific Resort is just so central to everything that you want to do in Broadbeach you can walk to all the little cafes and restaurants, one minute to the beautiful Gold Coast beach.Even the supermarket is a hop skip and a jump away. Pacific Resort is a small boutique hi rise , self contained apartments containing evertthing you need, it is very reasonably priced and very well presented .The staff are great, they made us feel very welcome, couldn't do enough to make our stay enjoyable. We will definatey be back and totally recommend to others.

  • Stayed April 2010, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask meharry about Pacific Resort Broadbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Townsville
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Extremely Disappointed”
1 of 5 stars Reviewed 3 March 2009
3
people found this review helpful

I wish to warn tourists that the website for this resort does not in any way depict the true state of this accommodation. The accommodation is very dated and dirty. The resort's website led us to believe that the building had wonderful ocean views, in reality it is surrounded by tall buildings that block the view for most of the apartments. We booked the 2 bedroom apartment over the internet. When we arrived we asked for ocean views but the resort managers gave us the worst room on the second floor. The view from our apartment was actually of the bright neon sign advertising that these are luxury apartments! These are not luxury apartments. The TV was very small and on rollers and the choice of programmes was minimal. The corridor on the second floor had no ventilation so the stench from the garbage shute in the corridor was disgusting and it seeped under our door into our room at night. We repeatedly asked the managers to fix this health problem, but the stench remained. Even though it was off peak season, the school holidays were over, the managers refused to move us even though we were there for 5 days costing $1040. We were forced to pay extra for a roll away bed for our third child, even though the apartment was too small to fit this bed in. The balcony was that small that our family could not sit around the table, and we could also continually smell the managers smoking outside the room below. There was only one noisy airconditioner in the main bedroom above the bed, and so the apartment was extremely hot, because the airconditioner was too noisy to use at night. Due to the fact that we were on the second floor we had security fears, so we were too afraid to leave the sliding doors open at night, so we all sweltered at night . I would hate for other tourists to have their holiday spoilt in this way.

  • Stayed January 2009, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask KDee23 about Pacific Resort Broadbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liz Low, General Manager at Pacific Resort Broadbeach, responded to this review
16 November 2010
Please be advised this is a very dated review and the management have since rectified any issues regarding this review and assure all our guests are satisfied. We welcome any future guests with any questions to please call us direct to clarify any concerns after reading this review.
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“Dirty rooms, poor staff, best avoided”
1 of 5 stars Reviewed 21 January 2009
4
people found this review helpful

We had booked to stay at this apartment block after reading positive reports on this website. Unfortunately when we arrived our room was dirty, blood on back of the doors, hairs in the sink, grubby kitchen area, damp couch. The sliding door to the balcony was broken, off its hinges. When we went down to complain the attitude from the staff was appalling. Basically we were told that as it was cheap, what did we expect (we expected basic good hygiene!). Their answer to the broken door was that no-one had reported it. When we enquired as to why the 'cleaner' had not noticed they replied that she probably hadn't cleaned the balcony! After a long discussion and a very negative attitude from the ladies at the desk we finally left minus our 200 dollar deposit. No apologies what so ever. We would absolutely not recommend to anyone to stay here. There are a huge number of clean, modern and very pleasant apartments in the area- why reward those who don't bother to provide a clean, pleasant stay.

  • Disliked — the staff, the lack of basic cleanliness
  • Stayed January 2009, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Ask AustraliaLucy1 about Pacific Resort Broadbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liz Low, General Manager at Pacific Resort Broadbeach, responded to this review
16 November 2010
We have now adressed the issue and have new cleaners, we assure all our guests are treated in the best attention by all our friendly staff and management. We are happy to address any issues immediately upon arrival to ensure all our guests have an enjoyable time here with us at Pacific Resort located in the heart of Broadbeach. Please note since this dated review we have undergone a lot of refurbishment throughout the building.
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Byron Bay Australia
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Great apartments”
4 of 5 stars Reviewed 15 December 2008
1
person found this review helpful

Stayed at this aaprtment block for 1 night, in 2 bedroom aprtment
quick and easy checkin, parking included, room was a little dated, but bedding was new and comfortable, rooms clean, and everything worked, TV air con etc.
Despite staying in Schoolies time the block was generally quiet, with only a little street noise. Had stayed at Q! in Schoolies a year earlier and spent the entire night arguing with reception about the neighbouring room, so this place is a bit of a sanctuary. Pool is small, but heated a little to make it pleasant for an early dip and you are only 100m from the beach one way and the reastaurants in the other.
will definitely return when looking for weekend accom in Gold coast

  • Liked — LOcation, clean, comfortable rooms
  • Disliked — nothing
  • Stayed December 2008
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask byrontraveler about Pacific Resort Broadbeach
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Additional Information about Pacific Resort Broadbeach

  • Pacific Hotel Broadbeach
Address: 2 Albert Avenue, Broadbeach, Queensland, Australia
Price range (per night):* INR6,375 - 14,651

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Pacific Resort Broadbeach
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