We stayed here for 7 nights (28/01-04/02/2012) in a 2bdrm apartment with 2 young kids (ages 4 & 5). After a very early flight, we arrived exhausted at reception around 10am. Reception staff were very friendly & helpful at check in (esp Teigan), however, we had to roam around the mall till 2pm before the room was ready (What a nightmare with 2 tired kids & heavy rain!).

Was so looking forward to bed! Unfortunately, upon entering our apartment, we were very disappointed at the state of the apartment. After reading some reviews, we had emailed requesting for a refurbished apartment, however, the apartment (#83) allocated to us was definitely not. Carpets were stained, worn out and sticky. Bathrooms/showers old, and the beds badly stained. We thought we'll cope, until at night, when we closed the blinds & curtains. These were broken in the bedrooms and badly coated with dust & mold. The whole apartment became pretty dusty and the musky smell was awful. After speaking to Matthew at reception, he was very helpful and offered us another apartment, however, our kids had knocked out and we were all really tired after a 5am flight, so we chose to move the next morning. After a night of sneezing (both myself & the kids),we moved to apartment (102). This apartment was just slightly better, as had same worn out bathrooms, curtains & carpets. We had to vacuum the place twice ourselves to get rid of some dust. The kids & I get hay fever, so the dust just aggravates it more. Not sure if it was dust mites or fleas, but kids kept getting bitten in the apartment, and new bites appear every morning even thought we count the bites & check for mosquitoes every night.

On a positive note, the location is great, so handy to malls and beach. The staff (esp. Teigan, Matthew & Barry) were awesome and very friendly & helpful. Housekeeping could be better, but if the apartments are individually owned, then not much they can do about it if the furnishings & carpets are not updated. The gardens, BBQ & pool areas are beautifully maintained and immaculate! Well done to Barry and the other maintenance gentleman (didn't get to speak to him, but always gave a smile & wave). The kids pool/playground is beautiful and the kids loved it!

Overall, would love to come back next year and give this place another go. Have read other responses from management that the apartments are being refurbished, so hopefully fingers crossed we get what we want then ;-)

We stayed here in January 2012 and paid $800 for a 2 bed apartment for 7 nights with a free family pass into 'Dream World'. We got the rate directly on their site so it's worth subscribing if you want to stay here.
This is an idea for families. Fantastic pool and BBQ area however the apartment we had was very tired and smelt damp. It was spacious with everything you need, washing machine dish washer but the carpet was grubby and it needed a paint. Location is a short walk to Pacific Fair and Oasis shopping centre.

This was our 4th family holiday to the Gold Coast and each time we've stayed somewhere different trying to find the "right" place. I think we've found it in B/Free Diamond Beach.

The rooms are a little on the tired side but nothing excessive. I've stayed in worse and paid more. There were a couple of little maintenance issues with our unit but the Reception Staff were very friendly and had them fixed in no time at all with no inconvenience to ourselves.

The pool area is amazing and love the fact that it is locked off at night so there isn't excessive noise in the complex. We were there over New Year's Eve and there was a lot more noise from the surrounding properties than from within.

As a family property you really can't beat this, but if you are looking for all the mod cons then this isn't the place for you. As long as you are aware that it isn't 5 star then you won't be disappointed. As a Travel Agent I've happily recommend this to my clients and now having stayed there can give them a first hand opinion of the property and will keep pushing it as one of the best Moderate Priced Family properties on the Gold Coast.

very nice place l will have more holdays here again
and the best place l have had a holiday and very good for the kids

from the kilner & steane family