We stayed at this Hotel for 4 nights during Christmas time. One of our suitcases broke and we decided to leave it in the room to be thrown away. Unfortunately, when we left, in a hurry, we did not immediately realize that my expensive night and party dresses (4 of them) had been left behind in the room, in the rather poorly lit wardrobe. We were informed by email that the suitcase and 4 dresses were found and that they would keep them for us to be collected. They also asked about the suitcase and we said that that piece, on the contrary, had to be thrown away. When we came back to collect the dresses, the personnel could not find them ... and my party dresses, alas ... gone forever! We could not believe it. We were, of course, very upset, and found the whole story little credible and a typical example of how this hotel conducts business.
In fact, on the evening of our arrival, around midnight, the heating had already been turned off centrally and came back on the next morning at 07:00hrs. Yes, we did receive an extra blanket, but ...
Another, in the least, curious matter is that this hotel has NO room refrigerator so that we ended up buying mineral water and small food stuff in the corridor vending machine.
The last matter is simply idiotic. The Hotel's Name, as advertised on the various hotel-booking websites, does not appear on the outside sign of the hotel nor along the street: so we drove by the place about 7 times before we decided to ask the receptionist of the ‘differently named’ hotel where ‘our’ hotel was, to find out that YES, we had indeed arrived !!!! Our final judgement is that this Hotel has an incredibly loose and provincial management. P.S.: I have to confess that indeed all personnel were very helpful in trying to resolve the various matters but, effectively, NOTHING was resolved.
