Hotel Novotel Nottingham East Midlands - Reviews, Photos - Excellent value for money hotel

Posted by an Accorhotels.com traveller

Morpeth, United Kingdom

1 review

“Excellent value for money hotel”

Reviewed 7 February 2012

If you are looking for a spotlessly clean, friendly, helpful hotel this is the one for you. It is excellent value for money. The service was good, the room appropriate to the price - comfortable, clean, everything worked. It is in a 'useful' location, just off the M1, ideal for those travelling onwards. The helpfulness of the staff, their politeness and real desire to please aris the thing we like best - the thing we liked least were minor - no Radio4 and stronger coffee at breakfast!

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1 March 2012

I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. We will be happy to make your coffee to spec.

Kind regards,
K Ikulayo
General Manager

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LouiseJason

Sydney

Senior Reviewer

9 reviews

Reviews in 5 cities

4 helpful votes

“Not what I expected from a Novotel Hotel”

Reviewed 28 January 2012

While the location was convenient (just off the M1) and there is a lot of parking, the hotel looked quite tired and dated. It was not the standard that I associate with the Novotel brand. I was particularly disappointed that there was a "tide mark" in the bath. What was disappointing to me was that the staff that I encountered were all fantastic. Really friendly and helpful and showed a great service ethic. The hotel was let down by tired facilities and poor cleaning. We also got a good deal on the price which made the stay a little more bearable.

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Ask LouiseJason about Hotel Novotel Nottingham East Midlands

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

1 March 2012

Dear LouiseJason,

Many thanks for your feedback and I’m sorry that you were disappointed. Though we are not one of the newer hotels, we take pride in or cleaniliness and service. I am personally looking into your comments and if you’d like to contact me, feel free to call on 0115 946 5111 or email me on h0507-gm@accor.com

Kind regards,
K Ikulayo
General Manager

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flossie1947

Posted by an Accorhotels.com traveller

Berwick-upon-Tweed, United Kingdom

Reviewer

5 reviews

4 helpful votes

“Very much improved hotel”

Reviewed 27 January 2012

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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.

1 March 2012

Dear flossie1947,

So glad you had an enjoyable time at Novotel Nottingham East Midlands Hotel. We very much appreciate the feedback and we hope to see you again soon.

Kind regards,
K Ikulayo
General Manager

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Posted by an Accorhotels.com traveller

Folkestone, United Kingdom

1 review

“novotal”

Reviewed 25 January 2012

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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.

1 March 2012

I am sorry to hear that you didn’t find the service at our hotel up to your expectations. Providing very good customer service is important to us, so this is something I will be looking into personally. Please feel free to call me on 0115 946 5111 or email me on h0507-gm@accor.com to discuss further.

Kind regards,
K Ikulayo
General Manager

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Posted by an Accorhotels.com traveller

Reading, United Kingdom

1 review

“Novotel East Midlands - Just OK”

Reviewed 22 January 2012

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1 March 2012

Thank you for your feedback and I am sorry that the restaurant was full when you wanted to have dinner. Please rest assured that we have taken the neccessary steps to ensure communication is made on check-in from now on.

Kind regards,
K Ikulayo
General Manager

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Hotel Novotel Nottingham East Midlands reviews

Hotel Novotel Nottingham East Midlands – reviews, photos

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