I had a conference at Surrey University in the summer and looked at the best hotel in Guildford through TripAdvisor.
Booked a big room at the Hillside sister hotel for the four of us (spouse and two children, aged 7) by phone.
Staff was very friendly and helpful and, upon arrival, they did their best to make us feel at home. Actually, I would describe staff service as personalized to each customer, as they will make it a point to treat you as a person, and not as a mere customer, asking you about your preferences for breakfast, helping you arrange trips, inquiring about your day, and nice things like that.
The room was very clean and spacious, and the food was great. The hotel has a small garden with a fish pond, and is situated in very quiet and clean surroundings. There are woods around, so it's great if you want to take a stroll in nature and enjoy some nice fresh air.
Highly recommended!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC