We only got there by chance, as our ferry to Amsterdam was cancelled ... and we quite liked it! Imposing facade, splendid location with beach view, impressing spiral staircase, cosy room (222) with four poster and phantastic view. Only let down: the clumsy, absolutely unprofessional young waitresses in the bar and in the restaurant that evening – as someone already wrote here: “some of the most disinterested service staff I have ever come across. I don't know where they managed to find such a ridiculous, incompetant bunch“. Otherwise, the food was amazingly good – and breakfast, too. A good base to explore the fascinating coast northwards, towards Holy Island!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
20 January 2012
Thank you for your review. Firstly, I am pleased that this guest enjoyed the majority of their stay.
It is a real shame that one or two members of staff have given the hotel a negative review on this occassion. All of our staff are trained to look after our guests, anticipate guest needs and where possible go out of their way to exceed expectations. It is therefore even more dissapointing to read this review.
I have to say that the vast majority of staff are extremely happy to be working at the Grand Hotel and work very hard to look after each guest who walks through our doors. The reviewer obviously raises some key training issues and we will of course use this feedback to improve the experience for future guests.
Something has clearly gone wrong in this instance - without knowing the name of the member of staff concerned it is difficulty to establish who exactly is at fault and for this reason we always request that if guests have an issue with any aspect of their stay, they inform during their stay so we can put things right at the time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC