I have stayed at this hotel at least twice a year for the last 7 years, how disappointing to see that the Riu Standards had gone down since being takenover by Iberostar. The food was nice typical buffet sytle but ok, however if you chose not to have all inclusive you were left with no eating options during the day. The lovely pool side restaurant where we always dined during recent visits was no longer available for food unless you had taken the all inclusive option and you were then directed to the dining room. Not good for a hotel that claims to be 4 star. I made my booking in april this year for a mid oct holiday, the room was dark and dingy and we never saw daylight not even when the sun was at its highest, i specifically requested a double and got a tiny twin and i booked a 2 bed apartment for my adult children (3 ) and got a one bedroom, when i asked to be moved on both counts I was told there was no room. The following day I was offered a room change to a room exactly the same only on the other side of the hotel? We noticed debris left around the pool for days which probably explained the huge amounts of flys. I was so disappointed after 7 happy years there, a lot of the staff that had been there over the years had gone which seemed odd. I have been to Nerja and found new acomodation for next year, sorry iberostar but it wasnt a Riu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 October 2011
Dear Madam,
Thank you for taking the time to share your experience at Iberostar Malaga Playa with us. We are sorry to hear that your stay with us did not meet your expectations. We understand that the same property can be valued in a different way by different guests as this is usually rates as “excellent”.
At Iberostar we strive to provide a unique experience to each client, therefore your opinion is very important to us. We have taken all appropriate measures to address the inconveniences you encountered.
Again, thank you for sharing your impressions; it gives us the opportunity to improve and offer better service on your next visit.
Yours sincerely,
Online Experience Manager, Iberostar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC