Having read reviews of this hotel meant we went with a lot of trepidation. On arrival we were pleasantly surprised. A quick friendly check in. Our room was in the main hotel with a lovely view of the sea & pool. We would admit the room was not 4 star but it was clean and adequate with towels and linen changed frequently.
The restaurant was run very efficiently by Mr G. & his staff. Plenty of choice. The Sunday evening meals were the best as they were traditional Cretan evenings with real Greek food although we did hear complaints "why are they serving Greek food". Why go abroad if you don't want to try the local cuisine.
The leisure facilities were excellent. 2 large outdoor pools with plenty of loungers, an excellent children's pool & a lovely indoor pool.
The beach was just across the road and was very sheltered by the harbour wall, the only complaint was that we don't agree you should have to pay for sun beds on the private beach if you are on a all inclusive holiday.
What was nice to see was that the owner was making sure everyone was having a good holiday. It was not beneath him to even clear the tables of dirty crockery.
The area outside the hotel was quite scruffy but we think is because of the economy of Greece, which was a shame.

Our first room was not the 4 star standard we had expected from the website, but not as bad as some people's feedback.Staff were helpful in moving us as soon as somewhere else became available. All rooms were clean, although they would benefit from an update. Hotel and facilities were comfortable, we preferred the pool with the swim up bar as it was less crowded. Restaurant facilities ably managed by Giannis and his friendly and helpful team,food varied and well presented considering the number of people catered for, I had a different salad every day,had to remember not to smother it in the lovely yogurt based dressing!my husband enjoyed the fresh breads .Everyone spoke English, so lack of Brit company not a problem for us.
We used the regular bus servicefrom the top of the High Street to go into Hiraklion a couple of times and hired a car to see a bit more of the island.
Found it difficult to engage with animation the team, but overall a lovely holiday and we would definately go back.

This was an all inclusive package for 2 adults. It was confirmed on the 9th August 2011 for a 7 night stay from 28th September 2011. Confirmation stated pool or garden view.
We arrived around midnight and were told that the hotel had been overbooked and were directed to the old annexe across the road. Next morning we looked out to discover the view was a rubbish dump. On complaining, staff admitted we should not have been given that room but one in the main building. This was never rectified.
My impression was that priority would always be given to groups rather than individual bookings.Having said that, when our flight was delayed by a day due to strike, management did agree to give us another night, all inclusive. This was mainly due to receptionist, Stavros,
who was evidently embarrassed by our treatment.

Recently got back from a week staying at this hotel.
First impression very clean and modern that all changed when entering the room supposedly "superior" this room was far from superior. Very disappointing. The mattresses on the beds were solid if you wanted an average night sleep we had to get three blankets to put on the mattresses. The beds are very low, the bedrooms are very basic and does not look anything like the superior rooms on the internet. The only nice thing about the room was the lovely view over looking the sea.
The food was great if you just liked eating carbs for a week!.... again very disappointing we ended up eating out most days.
The best restaurant we found was called ATLANTIS, the staff was lovely made you feel so welcomed. Food was reasonably priced and the quality of the food was great. Highly recommended. It was hard to find a place where they cooked the meat to perfection but this is it. The portion size was more than enough and all the food was fresh.
The hotel swimming pools were big and clean with plenty of sun beds to spare but it was the end of season.
The staff at the hotel were lovely very approachable and friendly the receptionists were so helpful with everything.
The surrounding areas of the hotel was a little quiet but again it was the end of season.
Unfortunately we would not go back to this hotel.