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Van der Valk Hotel Hengelo – reviews, photos

Bornsestraat 400, Hengelo 7556 BN, The Netherlands
Hotel amenities
Van der Valk Hotel Hengelo
Van der Valk Hotel Hengelo
Van der Valk Hotel Hengelo
Van der Valk Hotel Hengelo
Van der Valk Hotel Hengelo
Van der Valk Hotel Hengelo
Ranked #2 of 3 hotels in Hengelo
4.0 of 5 stars 16 Reviews
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16 reviews from our community

    Trip type
Traveller rating
    6
    7
    3
    0
    0
Date Rating
East Midlands
Contributor
18 reviews 18 reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
“Outstanding in most aspects, but customer service could have been a little bit better.”
5 of 5 stars Reviewed 20 July 2010
2
people found this review helpful

Overall, my two stays there (a week apart from each other) were excellent. The hotel location is just off the A1 (E30) motorway, and just a stone's throw away from the A35 and German A30. The car park is very large, meaning that you don't struggle for parking.

The rooms are extremely spacious - the "single" bed is more akin to a king-size one. The matress is soft (but not too soft), which made for a very comfortable night's sleep. The large flatscreen TV and other facilities one would expect to find in a 4-star hotel make the rooms well-equipped. The bathroom is, again, very spacious - my single rooms had a shower AND bath, and six towels.

The choice for breakfast is large indeed, and to see the eggs and bacon being cooked in front of the guests was a nice touch.

It is a shame, therefore, that there were some negative aspects.

Firstly, the rooms have no air conditioning / climate control, which makes hot days and nights quite uncomfortable.

Secondly, some aspects of customer service, including politeness, could be improved. Upon arrival, I asked for a baggage trolley, seeing as my grandmother was struggling somewhat with her bags. What I was offered was a catering trolley, which she (and I to some extent) felt was quite insulting.

Having said that, the staff were quick to deal with us, in that they attended to us straightaway at the reception desk, and ordering drinks from the restaurant (the bar is shut on Sundays) was extremely efficient.

As for value, I reserved rooms with the Van der Valk Special rate, which, for me, was 59 EUR including breakfast. This is outstanding value for what you get; however, I feel that the standard rate, which at the time of writing excluded breakfast, is quite excessive.

Overall, a very good and pleasant stay, and would certainly stop there again.

  • Stayed July 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kuala Lumpur, Malaysia
Contributor
14 reviews 14 reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Nice hotel/friendly staff”
4 of 5 stars Reviewed 3 May 2010

Stopped over at the VdV in Hengelo as part of a weekend break on route to Berlin. The hotel itself was very easy to find (without the aid of GPS) and as with all van der Valk's is spacious and clean. They will never be top end luxury but you know that when you book.
Staff were extremely courteous and helpful throughout. Only complaint from us would be the lack of working shower and a soft mattress.
All in all, it did the job in terms of a one night stopover.

  • Stayed April 2010, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Belgium
Contributor
20 reviews 20 reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“Top hotel !”
5 of 5 stars Reviewed 30 September 2009

We stayed a night in the wellness-suite. It was really stunning, all in aubergine and black with a verly luxurious interior. Staff were very friendly, the food was super ! Ideal for a romantic break !

  • Stayed September 2009, travelled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Denmark
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Luxury”
5 of 5 stars Reviewed 14 August 2009

My husband and I have stay on this hotel several times, and loving it. This time we had our grown sons and daughter in laws with us and finely we could impressed them. They were speechless when they saw the rooms and the bathrooms. And they had slept so good in the beds that they wanted to take them back home.
And they loved the breakfast. Everything they could want to eat in the morning was there – so we had to skip lunch!
We always come again

  • Stayed August 2009, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Francisco, California
Contributor
16 reviews 16 reviews
Reviews in 13 cities Reviews in 13 cities
53 helpful votes 53 helpful votes
“Okay”
3 of 5 stars Reviewed 17 April 2008
2
people found this review helpful

Stayed here for one night. It was suitable, roadside hotel. We didn't have a car so you are kind of stuck here unless you want to take a taxi to town. The rooms are like a best western but the queen size bed is really 2 twins pushed together. Also, we got a room on the ground floor facing the freeway so it wasn't the best location, but okay for one night. There was a door that led out to the parking lot, which I found a bit odd. If it were not in the Netherlands, I probably would not have felt safe there. The best part about the stay was the breakfast and the bathrooms are very large and clean.

  • Liked — the bathrooms were large and clean
  • Disliked — the location and a front door leading to the parking lot
  • Stayed April 2008, travelled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Additional Information about Van der Valk Hotel Hengelo

Bornsestraat 400, Hengelo 7556 BN, The Netherlands
Price range (per night):* INR5,041 - 10,082

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