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Hotel Riviera – reviews, photos

3.0 of 5
C/Es Calo s/n,Xinxo - Cala Bou - Port des Torrent, 07820 Sant Antoni de Portmany, Ibiza, Spain
Hotel amenities
Hotel Riviera
Hotel Riviera
Hotel Riviera
Hotel Riviera
Hotel Riviera
Hotel Riviera
3.0 of 5 stars 244 Reviews
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244 reviews from our community

What travellers say about this hotel
  • Very clean(10)
  • Water taxi(9)
  • Pool area(7)
  • Plastic cups(5)
  • Sun loungers(4)
  • Ice cream(3)
  • Would not go(3)
  • Young people(3)
  • Air Con(3)
  • Early hours(3)
Traveller rating
    27
    90
    47
    38
    42
Only show reviews for Family (44) | Couples (81) | Business (0)
Date Rating
Ascot
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Really bad hotel”
2 of 5 stars Reviewed 21 January 2012
5
people found this review helpful

I travelled in October 2011, i was moved to this hotel from a previous hotel called Club la Sirena because it was so bad but this hotel was no better, my room was on the top floor, we had a view of a building site and an alleyway, our balcony door would not close and we had an infectation of bugs because of this. Beds were dirty, bathroom was dirty and the fridge did not work. Overall a terrible holiday.

  • Stayed October 2011, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Sarah O about Hotel Riviera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wales
1 review
1 helpful vote 1 helpful vote
“Love ibiza, hotels OK.”
3 of 5 stars Reviewed 18 January 2012
1
person found this review helpful

The hotel it's self is good if your going with a bunch of friends to get paralytic! We went all inclusive, and the only food we'd eat was breakfast- if we'd make it. It was the only nice meal (egg, bacon, toast etc) but then for lunch they'd make things with 'special riveria sauce' which we didn't even want to know what was special about it!! The drinks were ok, they'd put as much alcohol as you want in a drink but you could only take 2 at a time. If i was to stay here again i wouldnt stay all inclusive just because of the food, we found ourselves going to the cafe down the road.. oasis i think its called which did decent food.

The rooms are fine for what you need, aircon's ok, a safe, alright beds.. just ample really!
The pool area is gorgeous, two big pools plenty of space to sunbathe... you do have to get a water taxi though and the last one is at 12 so you have to drink as much as you can before them unless you wanna pay for a taxi.. which is ok for price but the hotel staff will not call one for you after 8. The maids were lovely and would do anything for you but some of the bar staff were really moody. if you'd come in wet or were loud they'd look like they were gonna kill you!

Overall i did enjoy my stay but i deffo would stay in the centre next time as i couldnt be bothered getting the water taxi!

Amnesia was deffo my favourite night out of them all the club is just amazing. Also zoo project was good!

One thing i will say is DO NOT listen to the lads and girls that come round selling tickets, we did a boat party with them paid more than anyone and the got entry to space for free with it... which we thought would be good untill we got on the boat the drinks were so dear (they told us they'd be cheap) and then we got our wristbands for space which said free entry before 11. so unless you wanna get off your cake and are fine with going there sober.. dont listen to the reps :)

  • Stayed July 2011, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask 53milly53 about Hotel Riviera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England, Arkansas
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Young people! I wound do it again !”
3 of 5 stars Reviewed 30 December 2011
6
people found this review helpful

The hotel is average for the price you pay but your never in it! Is not the most cleanist place but I cleaned the hole room and ripped the shower curtain straight down they shouldn't have them there at all. It close to most. Of the places your want to go if your young we where a group of 18-21 year olds the food is nt good but you can live off it, there is a water taxi but is nt close to the big clubs such as space. Overall was a good Holliday pool was clean staff don't no much English I'd only recommend it to young people .

  • Stayed June 2011
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask lucy p about Hotel Riviera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canterbury, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“Wont be returning”
2 of 5 stars Reviewed 5 November 2011
1
person found this review helpful

I was advised this was a 3/4 star hotel. I would only rate this 2 star, and only that because the rooms were clean and beds changed during our stay. The food menu choice was very poor and food was barely warm.Drinks were served in small plastic containers. There were no cushions on sunbeds, and even worse NO SUN BROLLIES. What entertainment there was was very poor and no daytime entertainment. All inclusive ended at 11 pm, but you could pay for drinks up till 12 midnight,although you were not always able to ! We were even asked to leave the patio area at 11.30 pm,why, we did not understand,because the bar and doors to the bar could be locked without the patio area being affected ! The snacks were 1 slice of bread with a piece of cheese in it no butter,and various biscuits. No burgers, hotdogs,chips ect as We have always had on other all inclusive hotels. We never met anyone who was happy with this hotel,and although this was a late deal (early October) it should have been a great deal better than it was,although reading reviews, it would seem it is never much better.The only good comment We could make is, that the beds and rooms were clean., We were soooo pleased we only booked for one week.What we got for what we paid was very poor.

  • Stayed October 2011, travelled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DIRECTORA HOTEL, Gerente at Hotel Riviera, responded to this review
24 May 2012
Dear dawnsally,

We're sorry you did not enjoy your holidays in our hotel, and we welcome your comments because they help us to improve our services.

All Inclusive is 10 to 23 hours, and the bar closes at 23.30, including the terrace and pool area.

In the offer of all inclusive you can find: hot drinks, alcoholic beverages, beer, soft drinks, juices, ice cream, cold sandwiches, pastas and pastries.

And in the restaurant can be found every day different types of pasta, rice, meat, fish, salads, soups and cheeses.

We hope to see you in the future to offer the best service.

Best regards,
The management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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“Dated, Average Hotel (break-in included!)”
2 of 5 stars Reviewed 31 October 2011
4
people found this review helpful

I stayed at Hotel Riviera from the 22nd August for 1 week with my 8 friends. On arrival we were impressed with rooms B6 and B12, they were both large with kitchenettes which was a bonus for an all inclusive hotel. Although very dated and miss-matched we were happy for the budget price we paid. Please note you can ask for air-con free of charge but you have to ask for it, we realised this 3 days into our stay as they will only give you the remote if you ask for it (deposit only required). We also had problems with some of the lights and plug sockets not working but when reported to the hotel reception they were fixed the next morning.

The facilities were ok, buffet food served for breakfast, lunch and tea with plenty of food but like any budget all inclusive hotel it did get very repetitive. In the bar there was almost a constant queue for drinks in the evening and we were allowed a max of two small plastic cups at one time. The bar snacks in the day consisted of plain cakes or a sandwich could be requested (a piece of plastic cheese in two slices of bread!)Ice-creams were a plus point in the bar! The entertainment each night was good (magicians, animal shows etc). There is also crazy golf but while we were there the grass was overgrown it around it and parts broken.

The hotel has two good sized pools but they were always full of leaves due to the massive trees over the side - I realised this can't be helped but it did make the pools dirty unfortunately. Like any hotel, we had to get to the pool early to get any sun beds and most of the ones that were left with were broken.

The location was good, Peppers bar up the road was brilliant and the hotel is 5 mins from the ferry to San Antonio, the beach is also only over the road.

The problem came with the security of the hotel, our ground floor room B6 was broken into in the afternoon while we were at the pool. It appeared the intruders forced the dated patio doors, we reported to the reception immediately but due to an arrival of guests it was very busy and they even served people for golf clubs before they would speak to us. They said the police would not come to the hotel and we would have to get a taxi to the police station ourselves (although money had been taken!). The police even told us that "this happens a lot at Hotel Riviera" You would think the solution would be to have a safe in the room but unfortunately on arrival and each of the four mornings since the staff were not able to find the keys to the safes in our rooms so we could not use them (this seemed very convenient if you carry on reading!). The hotel staff did not seem bothered we had been broken into and were very unhelpful in a stressful situation.

After being moved from the ground floor into B15 on our last but one day we waited for the maids to finish cleaning the rooms as we were still getting ready in there when they arrived. Once they had finished we noticed one of our case keys was missing from the balcony table, we found the maid and asked if she had seen it she emptied her pockets of keys, cash (notes and coins) and also had one of my friends new bikini’s!! They did not speak English so would not talk to us but it did make us question who may have actually been responsible for stolen the items.

The hotel is not secure; club reps are always around the pool area and due to A-C Block rooms being secluded anyone can wander in off the road and cctv cameras have the wires pulled out would not be any help. It would probably be a different story in the main hotel complex but I can’t comment on that.

I hope you will see I am not being unfair in my review, just truthful, this is an average dated hotel and you need to go with the possibility of being broken into. We did not let it spoil our holiday and had a fantastic time in Ibiza.

Room Tip: Ensure you are not on the ground floor if you want to avoid being broken into. Also ask for air-con...
See more room tips
  • Stayed August 2011, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Hotel Riviera

  • Riviera Hotel
Address: C/Es Calo s/n,Xinxo - Cala Bou - Port des Torrent, 07820 Sant Antoni de Portmany, Ibiza, Spain
Price range (per night):* INR2,013 - 10,681

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