Stayed at the Tryp because we had an early flight home from Porto airport next morning. Booking in was no problem as we had advance pre-paid reservations etc, but our room was SWELTERING although it was November, and only about 12 -15 degrees celsius outside. We found that our room's air con controls were useless and we were quite unable to turn down the heating which was relentlessly pumping warm air into the already sweltering room.. To make matters worse, the window wouldn't open and we called the front desk. The guy - who had just checked us in minutes earlier - was suddenly surly, unhelpful and grumpy when asked for assistance with the heating problem. I assured him that it was at least 30 degrees in the room, but he dismissed our complaint and reminded me tha t I should be glad the room was warm as it is now winter! Cheeky git!
All he needed to do was send up somebody from housekeeping to sort the heating controls out, but he couldn't resist the opportunity to be a [--].
Would I stay there again ? Definitely not.
Nor would I recommend it.
- Tryp Hotel Matosinhos
