The hotel is a bit run down but still maintains some quality. It needs some improvements but what it offers is quite fair considering the prices it charges. Rooms are big and spacious but without much character and don't offer anything but the basics. The Spa isn't great, but it's clean and relaxing. The gym is big and well equiped. Some of the passages, namely between the pool and the spa need to be rethought. It makes no sense in having to pass through cold common areas of the building. Hotel management should also have more info on surrounding areas and activities. They gave us information on the turist office but it was closed throughout the whole time we where there (we actually passed by 5 times!!). I would have liked to go for a hike, as one of the best fixtures of the Caramulo is the natural lansdcape and the chance to get some great fresh air. A map would have done the trick, and better coordination with the tourist office is suggested. Wireless internet in the lobby, which is a nice area of the hotel. Breakfast is also quite ok. Jacuzzi wasn't working.
So overall, not too bad, fair for the price, but a lot of room for improvement.
