Me and my partner stayed in Oriental for one week in September 2010. This hotel was a little bit expensive for us (depends on your budget) so expectations were high. Unfortunately we were completely disappointed..
Room: we paid extra for the sea view but were put into the horrible street / kitchen extraction unit view which additionally was noisy throughout the day and night. We requested to be moved. Staff was not bothered at all and eventually (after 2 days) we were moved to the room next door which had a side sea view but far from what we expected. Overall the rooms are in need of repair but this is not the worst bit. What was really disgusting is the mould on the shower head. We are concerned about the cleanliness and this was unacceptable. The unit was changed when we requested but it should have been done before the arrival of the guests.
Staff: not helpful at all. Refused to help us with the transport booking. We had to make a call by ourselves - a single call from the room telephone cost us 10 euros, which is not much but a little help from the reception would be appreciated and remembered.
Overall, we would definitely not come back to this hotel as our stay was a disappointment.
- Oriental Hotel Praia Da Rocha
