My husband and I chose this property based on great reviews of service. We told them it was our honeymoon, and that we wanted some out of town seclusion. The location was beautiful, the furnishing cheap and sparse, but ok. The first night, a group of american frat buddies showed up with some local ladies and proceeded to get drunk and aggressive- bottles were thrown at our windows, and our rental car was keyed. Requesting help to quiet them down around 3 am were ignored.
The next day was fabulous. We drove on lots of little roads, ans saw parts of the contryside not on the tour maps. It was a little cloudy that evening, with heavy rain starting around 8 pm. Not only did it rain, it rained in- on the bed through the roof, through the roof in the living room kitchen, and a strong river came in under the door and attempted to carry off our suitcase. Clothes, makeup, cameras- all ruined- wedding thank you cards ruined- and of course no lights.
We made our way to the main house, where lights were on and the family could be seen inside, dry and warm. WE rang and rang the bell, and were ingnored. The rain was pouring down on us as we scaled the fence to get help- we needed warm blankets and perhaps a dry bed for day two of our honeymoon.
The rather rude woman (the owner) opened the door and told us her staff was taking care of a leak on her screened in porch, and then they had to check their own homes. She basically told us to get lost,
A bit later there was a knock on the door- her housekeeper overheard the conversation and was sneeking us some clean towels, sheets and blankets. What an angel.
The next day we asked to be moved to drier quarters. Also, we asked for help with the muddy ruined clothes and papers. All would be fixed when we got back that evening, A day in Siena- like heaven! WE headed back out and found that the wet towels were starting to stink in place on the floor, and that NOTHING had been done, nor had anything been moved. Finally her husband showed up and explained that they had to rent the dry place to someone else who showed up that day. We agreed to meet at 9 the next morning to go over this and figure out how to settle this.
The next morning, waiting around til 9 We tried to be out wandsering by 7 each morning. Nobody was there, wae called, and called, and finally got a meesage that as long as we had cleaned the place, they would not charge us any extra for the rain damage???? Tired of waiting, we wrote a letter with all of our contact numbers, along with that we thought was a fair comprimise for the horrible service.
IF things are sunny and smooth, they are charming, when there is an emergency, count on nothing from these snobbish gentleman and LAdy Wine dabblers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC