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Hotel Masseria degli Ulivi – reviews, photos

4.0 of 5
Contrada Porcari, 96017 Noto, Sicily, Italy
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Hotel Masseria degli Ulivi
Hotel Masseria degli Ulivi
Hotel Masseria degli Ulivi
Hotel Masseria degli Ulivi
Hotel Masseria degli Ulivi
Hotel Masseria degli Ulivi
Ranked #3 of 24 hotels in Noto
4.5 of 5 stars 97 Reviews
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97 reviews from our community

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    31
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Chicago, Illinois
Top Contributor
57 reviews 57 reviews
Reviews in 25 cities Reviews in 25 cities
70 helpful votes 70 helpful votes
“Arrogant management ruins the vacation”
1 of 5 stars Reviewed 2 May 2011
3
people found this review helpful

As NEJE wrote the director definitely should take a class in hospitality.

We had booked this room for end of August for 3 nights. In the emails prior to arriving we were promised a quadruple room split into two sections (also according to the website description).

When we arrived our room was not ready so we were told to go and wait in the restaurant and of course spent money on the place, although the room were supposed to be ready. The only upside was that the restaurant was closed but because of their delay they did allow us to spent our money there.

After hours we finally got our room but it was just one room for all 4 beds - quite small and not at all anywhere close the the description in brochure and on website).
I asked them about it and they said the other rooms were sold out and they couldn't do anything about it. This was what they had. Were told they were fully booked so sorry. I do believe they since have changed the description on the website because it was very misleading.
Anyway, we swallowed this and thought ok this is a very nice location, nice setting, nice pool etc. However the air conditioning also didn't work so the room was baking hot. They told us it would get better in the evening but I think even during the night the temperatures were above 35 C in the room so we were baking. We tried to ask them to get it fixed and they said they couldn't that night. Maybe the next day. They gave us a grappa on the house as an apology but that didn't help much as our children were baking and we ended up not getting any sleep.
The air con was blowing out hot air instead of cold air.
The room was super dirty with spider webs all over the ceiling and the bathroom was stinking of old sewers or a pissour. Probably due to the immense heat and lack of proper cleaning.
Next day we were beat and we begged them to do something. Nothing happened and the owner/manager then came and said he would fix it. He refused calling anyone as he didn't want to spent the money.

We went to have breakfast, which was dry bread and cold cuts but everything was out although there were another 1,5 hour left of breakfast. cold coffee and just not very interesting.

After several hours it wasn't fixed and it was getting too late to get anyone out. We then said thank you - please return our money and let us go. The woman at the front desk said ok but she had to ask the manager - he came storming in and exploded and started yelling and threatening us that we are free to leave but he will only let us leave if we paid for the nights we had booked because we guaranteed a 3 night stay and we would have to pay for all 3 nights. When I told him that we were only leaving because we didn't get the room we were promised and the aircon (which he refused to get fixed) didn't work and the room was dirty he yelled nothing in the description promised a working aircon and we got a room with 4 beds. That was all he had to provide.
The man was yelling and screaming so much that our children started crying and the father of the manager came and I think somehow reasoned with him (if it was not the girl at the reception who was apologizing over and over). Eventually after 30 min we got our passports back and they agreed not to charge for the last two nights. I think they also gave us the first lunch for free.

Room Tip: don't go
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  • Stayed August 2010, travelled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome
Contributor
20 reviews 20 reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
“Hotel has problems, and director lacks business sense”
3 of 5 stars Reviewed 17 October 2010
1
person found this review helpful

I took a group of 20 friends on a trip down the Tirrenian Coast and around Sicily.. This "agrpturismo" was recommended to me and reservations made by the person who did the reserving: a very helpful hotel director who knew the place personally. The first problem occurred when we arrived. Our group had started out to be 24, then 18 and finally 20. I had sent an email indicating we would need 4 Twins, 4 doubles, four singles. When we came there was pure caos. They had only three doubles and three twins, but, strangely, although they were missing a double ("matrimoniale") they wanted to put one of the twins in a double. In the end they used the doubles for the couples, and since they did not have enough twins, they gave us 7 singles instead of 5 (one was for the driver). I needed laundry service and had waited for the agriturismo on the theory it might be cheaper. Instead there was no laundry service. In a place oriented to families, it is unacceptable that there is no laundry service ("There used to be" does not cut it). Finally, there was no internet. The hotel claimed it had been out for a year and that they intend to sue Telecom. Maybe.
On the day of our departure, when I went to pay for the rooms, I found they were charging for the singles. i thought that was unfair because I had emailed the list, including names. The director was called. He said he had not received my email. I told him I could prove I sent it; he said he could prove he had not received it, though I am not sure how one does that. I suggested a compromise, but he refused. He said the roommates had preferred the singles, which was untrue. He said they could have changed the second night, which is absurd. In the end I calculated we were arguing about two singles and decided to let it go. As a big favor he gave me the driver's room free -- everyone else did without its being a favor -- but not his food. Everyone else gave both room and board. The director was foolish because I would think twice about returning to such a place, even though the grounds were very pretty.

  • Stayed October 2010
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Attractive and very pleasant, good value,”
4 of 5 stars Reviewed 26 September 2010
3
people found this review helpful

We stayed at the Masseria for three days in mid September in one of their 5 bedroom apartments. The gardens and grounds are attractive, and the rooms clean and comfortable.
Breakfasts (included in the price) were very good with fresh pastries and croissants, cereals, and good coffee.
The pool isn't ideal for young children - a pretty infinity pool fringed by olive trees it has no fence and is a fairly short distance from the apartments/rooms. It also has no shallow end for children to stand/play in.
We didn't eat at the restaurant in the evening - ate at Il Falco in San Corrado di Fuori (great value and good quality pizzeria/restaurant - very busy on weekends), and Il Liberty in Noto (outstanding food and value - best meal we had in Sicily. via Cavour).
Google maps (and I suspect Sat navs) may not send you to the right place. Driving from Palazzolo Accreide follow the SS 287 past Villa Vela - just past the small village there is a turn off on the left signposted to the Masseria. From Noto - follow signs to Palazzolo (there are also quite a few brown signs to the Masseria). After San Corrado, the turn off to the Masseria (on the right) is between kilometre markers 17 and 16 - just after a turn off to Noto Antica.
No internet.

  • Stayed September 2010, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, UK
Senior Contributor
22 reviews 22 reviews
Reviews in 12 cities Reviews in 12 cities
52 helpful votes 52 helpful votes
“OK Stopping Place in Sicily”
4 of 5 stars Reviewed 10 August 2010
1
person found this review helpful

We stayed here as a base for seeing parts of south east Sicily by car. Its location from that standpoint is convenient, but it is also isolated and apart from walks there is not much to do locally. The only local restaurant we sampled was indifferent and with slack service. The hotel is built or possibly partially converted from an olive farm, with some buildings added. Many olive trees still grow in the gardens, especially around an exceptionally peaceful, well-kept open air infinity pool, with loungers that are not only comfortable but actually well-designed. The rooms are large, thoroughly clean and reasonably well-furnished. The restaurant was rather disappointing at first but a discussion with friendly staff resulted in a clear improvement. (That said, rural Sicily is not outstanding for food, compared to other parts of Italy.) The local red wines are acceptable; sometimes more than that. Breakfast on the terrace looking out over the olive groves and woods was a particular pleasure. Pleasant enough, all in all. 'Very Good' is pushing it, but 'Average' is a shade unkind.

  • Stayed June 2010, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask TarquinJohn about Hotel Masseria degli Ulivi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berlin, Germany
Senior Contributor
26 reviews 26 reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
“very quiet place near Noto”
4 of 5 stars Reviewed 12 July 2010

The hotel is not easy to find. This was one of our quietest places in the Sicily. It was so nice to sleep without any noise around. The view from the window was just brilliant, real country side. They have a nice and big swimming pool. Unfortunately, they newer take the cleaning machine out of it and it makes a bit difficult to swim. The hotel restaurant was our main disappointment. They try to imitate high class restaurants with handmade delicious food. Honestly they failed. The food card looks very limited in choice and expensive. They do not serve fresh and basic Sicilian food. They try to make something more and we fail again and again. The cheese was not fresh, the roll with meat was just warmed-up frozen thing, etc. Anyway, the restaurant is pretty busy in the evening. There is no place to eat in the walking distance. At the reception we were recommended a nice place 5 km from the hotel and this was just brilliant typical Sicilian place. We took 2 pizza and spent evening with Rosso del Conto. That was amazing. They have a tennis court at the hotel, but nobody was looking after it for many years and it cannot be used. ;( The rest was just fine. Good place to sleep 2 days long. I would still recommend this place for a quite weekend. Ps: The hotel is not easy to find. Use navi. Ah, they have no internet at all.

  • Stayed June 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask djusha about Hotel Masseria degli Ulivi
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Additional Information about Hotel Masseria degli Ulivi

  • Masseria Degli Ulivi Noto
Address: Contrada Porcari, 96017 Noto, Sicily, Italy
Price range (per night):* INR6,319 - 12,862

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