We arrived at the hotel in the evening at around the time we said we would but to find that it was closed and had to call and wait 5 minutes for the receptionist to arrive. She gave us our key to the room which was not in the main building and we saw her drive off again. We then had to call for the password for wi-fi connection, which was given incorreclty so we had to call again. Why could information like this not be left in a file in the room?

We were not advised the restaurant would be closed and we had not decided whether or not we wanted to eat there , but on our arrival we had no other choice but to eat elsewhere. There was no-one there to advise or any information as to where else we could have gone.

The room was not clean, really not the standard expected of this kind of establishment. The headboards to the beds were very dusty and the bedside lamp shockingly so,

Service for in the morning was fine but to have stayed somewhere where there is no-one on site is very disappointing as it is a hotel not a bed and breakfast. Little things could have got this place a much better score.

Location and setting were stunning and the facilites are fine, therefore the aforementioned were a huge letdown. The receptionist did seem surprised when I told her the room was not clean. Pictures on their website are representative of the grounds, but until they rectify these issues I cannot recommend this hotel,

We have recently returned from Le Pavillon Hotel Margaux and had a wonderful time. The Hotel is beautiful and the staff were very friendly and obliging.

We had a very nice room plenty big enough with a king size bed and sofas and tabels and a flat screen tv. The views over the vineyards were stunning.

The bathroom was spotlessly clean and very large.

The restaurant was very pretty and the food both nights was delicious.

We would definately recommend this hotel to anyone travelling to the Medoc Region .

We stayed nearly a week at this hotel while touring the Bordeaux wine country. We had a modern, large spacious room. The staff was very nice & spoke good english. Would definately stay here on future visits to the area.

I cannot believe that this hotel has been rated so highly as it is by far one of the poorest places I have stayed. I was hugely disappointed having driven for 9 hours to find that the delightfully charming hotel nestled amongst on eof the finest wine regions in the world was nothing of the sort. The vines and chateax are stunning but the same cannot be said for the hotel. It started badly whe we mentioned we may not want to eat in the hotel restaurant - I like most people like to try something local. The receptionist was a little put out by this and then when I discovered there were no ther retsaurants she was rather sulky when I explained that I did not wish to eat before 8.30 (giving myself and my partner approximately 45 minutes to shower and freshen up before dinner) I then proceeded to ask for a blanket and another pillow as the room on ly had 1 and there were 2 of us! Again this was not taken kindly and I was told that there was only her there. apologies for requiring the bare essentials.. The dinner was good. The food was simple and fresh and this was a bonus. The icing on the cake had be the burglar alarm going off in the middle of the night and me having to phone a number on a business card to return to the hotel to turn it off! - I was travelling 700km the following day, I was very tired and I wasn´t even offered an apology for the inconvenience. I wouldn´t even know where to start with the decor of the rooms, the stains on the bedspreads, the body hairs on the bathroom floor and a numerous amount of other faults. Had the receptionist been there in the morning I would have demanded a discount to the 300 plus euro bill. These hotelliers ned to raise their game, it is not fair that they benefit from the location of their property, they should be doing everynthing in their power to enhance it, not ruin it.