As a Concierge there is nothing that can surprise me, there is always something to criticize, but I admit this is a "WOW" experience. Check in was EXELENT with Mr. Efrain. The view of the garden from the room was more than pecefull, all the rooms have an excelent views. This place is at the beach so it was perfect to walk and enjoy the sun. All employes at the hotel were so kind and sweet. If you want to escape from the world this is the place. Food was SUPER good, they make homemade burguers and also take the full american brakefast the potato fries UFF!!!!! Delicious. Service at the restaurant Amargama was also nice. Congratulations for the Chef and for this excelent hotel, keep the team work and you guys are a perfect example of "Puerto Rico does It Better". That is service, every one do their job to making the diference. Thanks to all of you!!!! I will be back!!!!

From January 9-11, I visited the hotel. Check-in was efficient, and we settled in to our room. The air conditioner was absolutely frigid, and they had to make a service call. The room had high speed but no wifi. It appeared newly renovated, and the amenities (coffee, towels, etc.) were of good quality. The pool was a little cold, but the hot tub was fine. There is a private beach, but the surf is very rough. Only very strong swimmers should even attempt to go in the ocean. We had dinner at the nearby plaza, which has several restaurants and a nice town square feel. All in all, a wonderful stay!

We stayed at Wyndham Garden from January 2 - 6th, 2012 and had a very pleasant stay. The front desk was always very happy to assist and we were greeted warmly by all staff we would pass by. The room was very nice but needs to be upgraded (old TV, no dresser for makeup....). The amenities are nice, Trueblue spa! We had a leak problem in the room and they quickly came to resolve the issue. The grounds are beautiful and very relaxing. The pool is nice, but we did not go in, was cold and seemed to not be heated. The beach by the hotel is not for swimming at all, and the surf was rough while we were there so we travelled elsewhere for beach fun. The negative things I found were that you have to pay for parking (you need a car to get to Humacao and travel around....nothing in the area in terms of activities), no elevator so you have to either bring up the luggage yourself or use bellhop service, no ice machine in the building we were staying at, and the food is way overpriced for the value. My boyfriend and I had a couple of drinks, a sandwich, and an order of wings for lunch at the pool bar and it came out to $68 dollars, which is ridiculous and the food was only average...My suggestion, eat elsewhere. Overall the customer service and scenery are the +++ for this hotel. They are also in process of renovation so things will most likely improve.

My wife and I stayed here for only 2 nights, first time at Palmas Del Mar, Puerto Rico, but our experience here seems like we have been there numerous times.
We had what i would call a "WOW" experience, this is the very 1st WOW I have given to hotels I have stayed in throughout the world, I travel to SE Asia, Europe, Mexico and other places.
This is the reason why it is wow- Before coming to Wyndham Garden at Palmas del Mar, we were staying at the Marriott Condado Beach, San Juan for 4 nights, we were surprised to find a bottle of wine, fruit and snacks waiting for us, I thought maybe it came from the Marriott management for being Elite members, but when I read the card, it was from Limarie Moral,
ByRequest Coordinator of Wyndham Garden, the note read that they were very excited and looking forward to our stay at their hotel, no hotel has ever done this before, to take the time to find out what room we were in and doing a little research of who we are and so forth. In addition, Flavia Bonilla, Guest Service Manager at Wyndham Garden at Palmas del Mar Hotel & Casino, saw us in the lobby and introduced herself, she knew who we were and something I have not experienced in many hotels ever. So kudos to Wyndham Garden, rest assured we will come back and stay there again, most likely for more days, extremely highly recommended!