I stayed at Holiday inn Toluca last Tuesday whit my husband, and we were very pleased with all the service and kindness of the staff there. even that the hotel is in a remodelation process, all the staff treat us as kings, and try very hard to asist in time all the requests we had. also they have a beautiful back yard in wich we can relax and walk, they have a climatized pool, so that was an extra for us because the weather there is cold. We recommed this hotel to everyone.

I stayed in Holiday inn toluca the last week and raelly i surprised the warmth that the people have for the guest in front desk an the restaurant, everybody ask me if i required something, please just tell us, also the pool is really warm and big. but in general everithing was well

Last week iwas staying in Holiday Inn Toluca it was great the hotel is really huge it has a beautifull fild and heated indoor pool also it has a kind staff.

With this being my 3rd trip to Toluca for business I thought I'd try a new hotel...all of the on-line pics looked good, and hey, Holiday Inn right? Basically my main issues were w/basics...heat was OK, but the AC is NONE-a 3 speed fan was it. Basic room/bath was from 70's with some kind of redo to bring it up a little(key word) bit. Breakfast Buffet was not where it needs to be-did not bother to check out lun/din. Front desk seemed indifferent to any thing I asked about-again, basics-internet and taxi. Last issue was that they cranked up the remodeling noise early...doing some kind of add on and scraping/filling/painting? Bottom line became I checked out after 2 days of an eight day stay...avoid this one until they bring it up to where it NEEDS to be and what you expect from Holiday Inn...even in Mexico!!!