What can you say? With a great name like the Holiday Inn and with loads of great experiences with that chain I thought this would be a no brainer. WRONG. The hotel was adequate, there was hot water, the security was good. Just could not get a good feeling. Tried for two days to get basics like towels and wash cloths, no luck. The room was cleaned for half the days we were there. When we complained to the front desk we were told to speak with the English speaking clerk, who promptly put us on hold then later denied ever speaking to us. The hotel itself is clean, just not great on amenities.
- Toluca Holiday Inn
