Check-in was very inpersonal, not at all the friendly reception the Scottish are known for (maybe this was to do with the English Receptionist!!) On entering our room, imagine our surprise to find it was already occupied. When I returned to the reception, the Receptionist hadn't a clue what to do until the gentleman who was in the room appeared at my shoulder and apologised saying he had misread his room number!! This appeared to satisfy the Receptionist who returned to her business (checking her nails hadn't chipped) - from an alleged 4-star establishment I would have, at the very least, expected that the housekeeper be asked to check the room over but no this wasn't done. At our meal that evening, on ordering steak and fish as a main course neither of us were offered a steak knife or a fish knife - pretty basic stuff really..... and as for breakfast, it would have been an awful lot better if we had received what we ordered when the order was eventually taken. There were 2 other couples in the Restaurant - one couple had ordered, the second couple who arrived for breakfast after us were twice asked what they would like while we sat waiting and waiting and waiting. Checking out was yet another inpersonal experience, I have yet to be asked if I enjoyed my stay or if there were any problems and the person who was conducting the check out was the Duty Manager so that speaks volumes for itself. Overall, not an enjoyable experience and not one I would recommend to anyone..... stay in one of the local B&B's you stand a better chance of a true Scottish welcome
Room Tip: Stay somewhere else
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 November 2011
Thank you for your comments on your recent stay at Tulloch Castle Hotel. It is only through people taking the time to give us their own personal opinions on their stay that we will be able to make improvements to the hotel and the service. Thank you once again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC