Excellent service all round and very good value for money; easy access by train. The lady we met at the reception on the first day was very helpful , she provided us with all necessary information on moving around and places to go in and around spain. Rooms were very spacious and clean. I will 100% recommend this hotel.

On short notice, my husband & I flew from Casablanca to Madrid for a 4-day weekend, and not wanting to pay $250/night in the city, we decided to book the $85 suite at this hotel. It was extremely easy to get in & out of Madrid by commuter train (trains leave/arrive at least every half hour but not after midnight), and the station is walking distance (though a bit tricky w/ a suitcase; we weren't able to find a taxi at the station upon our initial arrival so the walk to the hotel was awkward).

The suite appeared lovely, large, though modern, not cozy. However, when we woke up the first morning, we were greeted to a mini-waterfall in the bathroom - water was dripping from the ceiling (lighting-fixture) in the bathroom and had drenched all of the belongings we'd placed there. When we called the front desk, they told us they'd move us to another room. But 2 hours later, no rooms were yet available. They agreed to offer us the breakfast while we waited, but still, no new rooms were available. In the meantime, we couldn't use the bathroom to even take a shower (they'd asked us to keep the lights out after seeing the problem). Not wanting to spoil the day completely, we finally agreed to take a room w/ 2 twin beds. Not exactly good for a romantic getaway weekend, but at least they moved the beds together.

The hotel had no American style converters, though we made requests for them each day, and each day were told "tomorrow we'll have one for you". Nope, they never found one. If not for my gifted husband originally trained as an electrician, we would not have been able to charge or use our laptop computer or camera.

My last complaint relates to the neighborhood. We were stuck without lunch on the day of our departure, because the hotel does not offer room service before 5:00PM, the hotel restaurant is not open for lunch, and there are no other restaurants nearby open for lunch. There is a very nice Argentinean restaurant next door, but it is only open for dinner.

I would not stay here again, and would not recommend it to others either. I'll pay the extra money to stay in the city.

We loved the hotel. Service was really good and staff was helpful and friendly. Our room was very big with a terrace and lounge, it was truly clean. The indoors Parking was free and safe. Casino Gran Madrid is really close and the Shopping Outlets: Factory and Las Rozas Village. We will come back to this hotel when travelling to Madrid next time.