We booked the hotel through an internet website. They gave us a 1 bedroom apartment.
when we arrived there we were positively surprised from the modern hall and the quick check in operations, but that was about it.
The room was miles away from the concierge, the elevator (last maintenance check probably made in the late 70's) didnt work and when we opened the door, we found our room again furnished with old pieces of furniture from the 70's and an incredible smell of a palce which had been closed for years! not to mention the smell of smoke (non smoking room) in the small bedroom.
The bathroom didnt look very clean, with some hair on the floor from the previous visitors and the kitchen wasnt in the best condition either. Overall the cleaningness of the resort is very bad and it's certainly not the one you would expect from a 4 star resort. .
The outdoor pool area is cheap looking and not very clean either, with concrete and rotten tiles all over the place.
The worst part of the experience was the buffet. The quality of the food is really , really bad. Expecially the breakfast is made up of discount like jams and corn flakes, undrinkable coffee from automatic machines, cold and grey looking slices of ham and second hand look alike cakes. No croissants, no fresh cakes, no fresh nothing.
We had problems with the concierge on our last day because, as they promised us, having booked the room on the web we were entitled to a late check out, so that we went back to the room at 2 ans we found it locked. we had to go back 3 times to the concierge before they ficxed the problems, and with the elevators not working and the disctance this was a real problems and not a pleasant experience. They eventually fixed the problems (not a word of excuse) but the day after we found out they charged us an additional 20 euros for the late check out!!! unbelievable.
long story short, NOT a 4 STAR HOTEL, SERVICE VERY VERY BAD, FOOD 1 star, CLEANINGNESS 1 STAR
