In Jauary we checked in at the Bshia Serena Hotel, Roquetas De Mar for a 4 week
holiday. When we left the Bahia Serena Hotel 4 weeks later,we agreed that after
extensive travelling in recent years, and staying in hotels in 4 continents, 17
countries and numerous islands, we had finally stayed at the worst hotel we had
ever visited.
We would say that on the plus side, that the standard of cleaning carried out by the
maid who cleaned our room was excellant, but other than that, everything about the
hotel was abysmal.
The standard of food provided was disgusting. German guests were allowed to
totally disregard the no-smoking signs which were clearly indicated within the
interior areas of the hotel, and we even saw a member of the hotel staff light a
cigarette when behind the reception desk. English guests were not allowed to stay
in rooms which had a sunny aspect, these were allocated to the German guests who
could be seen removing sun beds from the pool area and taking them up in the
lift to their balconies. German guests wereallowed to ignore the signs forbidding
the taking of bags into the dining room, and would place food in the bags. ignoring
the signs forbidding the taking of food from the dining room.When we questioned the
dining room manager about this, he agreed that it was wrong but claimed that he had
been instructed by his Director to ignore these actions.
We had booked this hotel because it was rated (we assume) by the Spanish tourist
as a 4 star hotel, when we are of the opinion that it would be fortunate to reach a 2
star rating.We completed a questionaire on the standard of the hotel on the day
before we left the hotel, the 4th Feb, and accompanied that with a letter addressed to
the hotel Director which indicated all our complaints, and included our home address.
To date, 7 weeks later,the Director has not had the common decency of responding
to our letter.
It is our intention to write to the Spanish tourist board to ask what sort of system they
employed which gave the Bahia Serena hotel a 4 star rating. We would recommend
that anybody considering a stay at the Bahia Serena does themselves a favour and
STEER WELL CLEAR OF IT.
- Bahia Serena Hotel
