Great hotel, until the spanish arrive!!
We have just returned from this great hotel, 2 adults and 2 children aged 2 and 6. We had a fanastic time, The hotel is very clean, the rooms are very spacious, cleaned daily, new bedding every 2-3 days. The restaurant is very large, the food... there is something for everyone - the sea food is great, salad's, desserts, fruit, freshly cooked steaks and just about every slab of meat you could think of, pasta every night for those of you that require pasta everyday!! pancakes for the kids (big and small) everynight and lunch time - my kids thought this was great!!! watch out for your waistline!!!!
The pool is great, the two water slides are in constant use, it's not a very big pool, but big enough. It's cleaned everyday, be warned though, although the signs clearly state no reserving of sunbeds it happens, if you've not got you towels out by 8.30 forget it! The pool towles are provided by the hotel free of charge and you can change them daily if you wish.
It's in a good location, although this is an uncommericalised part of spain, there is not a lot of english speaking shop owners, not a lot of shops come to that, but it is very pleasant and clean.
The horse and cart ride is worth a go, my kids loved it, as well as the train and the bike riding.
The BAD bit.... our 1st week was fantastic - cannot fault a thing, however, the spanish holiday makers arrived at week two, don't get me wrong - i love spain, and much prefer a spanish hotel, however they overtook the place, the kids are awful, the noise level rose, the litter started building up round the pool area, the spanish kids picked on the british kids. The adults are just obnoxious! this beautiful 4* hotel turned into more like a 2*, The spainish people go on holiday the 2nd weekend of August, my advice is to go before then.... It didn't ruin our holiday though, it was annoying but it was our holiday and you've gotta make the most of it, the restaurant doea become a bit of a nightmare though, you have trouble finding a seat if you don't get in early enough.
The kids club is spanish, but the entertainers are great and do speak english, if anything they get special attention coz they are british! Is a good club, they do loads of different things.
I would give this an excellent but the 2nd week just let it down that little bit. Don't be put off I would go again, just earlier next time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
23 August 2007
First of all I would like to thank you for your opinion, as thanks to your comments I can know your perception of our PRODUCT and the most important thing the QUALITY and KINDNESS of THE STAFF.
I am very pleased to know that PLAYA SENATOR Family has been able to satisfy you during the most appreciated days of the year: YOUR HOLIDAYS, although I obviously regret that the second week of your stay wasn’t completely satisfactory as our main aim is to make our guests feel better than AT HOME during their stay and I assure you that all our human team work over that direction.
With regard to your comment about the problems that aroused on the 2nd week, I would like to seize the opportunity to inform you that we have two different seasons where our guests are completely different too. In winter, most of them are senior people of long-term stays and from Central European countries and in summer, young people and families, being the majority of them from Spain and Portugal. We try to get everybody’s satisfaction and the staff is constantly trained in that sense.
In any case, we would like to welcome you again in any of our establishments from the Coast of Almería, Costa Tropical/Almuñécar, Costa del Sol, Cádiz, Huelva or the Canary Islands. We also offer you our urban hotels, named SENATOR and located in Barcelona, Madrid, Cádiz and Marbella and Granada opening soon, and have a new opportunity to make you feel better than AT HOME this time during ALL your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC