We have just returned from a group holiday to the Costa Almeria in Spain. The resort of Roquetas de Mar is great but the hotel Golf Trinidad was rubbish. It did have some good qualities; the anamacion staff (Alfonso, Alba, Gloria & Maria) and the activities; the paddling pool for the children; and the situation ( close to the beach and the rest of the resort). However the bad points far outweighed to good ones.
When we first arrived on the coach to be taken to our hotel, we were handed a welcome pack. In this were various details about our hotel, i.e. what to expect when we got to reception but also it mentioned the hire of the fridge for the week. Although we had booked for half board and we knew there was facilities in the room for catering, we weren't expecting to have to fork out extra costs for hiring a fridge. The extra costs did not stop there though. You had to pay 18 euros per week to hire the fridge, 18 euros per week to hire the cutlery and crockery and then a further 18 euros per week to hire a kettle! This was all non-returnable.
When we first went to our room we walked in and I had to go to the toilet. When I walked in the bathroom, all I could smell was stale wee, (which didn't seem to go away the whole holiday) but it did look clean although very dated, and there were clean towels every day. The room itself had 2 beds in and then through a curtained area into the lounge which converted into 2-3 further beds. The curtain did not fit the opening properly and when
we initially arrived there was no bedding for the childrens beds either. This was quickly rectified when my husband found a cleaner (non-English speaking) and asked her for some more bedding. The curtains on the patio doors onto the balcony did not fit either and they were also hanging off the rails in places and I had to peg them together and wedge something at either side to prevent any light from coming in the room. My impression of this
room was that it hadn't been touched since the hotel was built (probably sometime in the 1970's because of the lovely blue bathroom!! and the fashionable lightshades). Friends who were in a separate room and had paid for the hire of the fridge and cutlery and crockery, were only able to use one ring out of the two on the cooker, because the other one was broken.
The food was atrocious and tasteless. The breakfast was the same every day, no variety, and always swimming in olive oil. The evening meal was again always swimming in olive oil and more often than not over cooked. This probably has something to do with the fact that the food was not cooked on site but re-heated once it arrived at the hotel. We only found this out because one of our party (a child) has a severe egg allergy and when we asked them to look on the packets of stuff for the ingredients, they couldn't do it. They did go and buy some egg free pasta and she had to have the same thing every day. Another one of our friends had to eat out every day because she couldn't stomach the food because it was so tasteless,adding
more to the ever increasing cost of the holiday. The coffee was also disgusting and was like undrinkable tar.
We all (with the exception of one person who didn't go in the pool anyway) were ill. Some with diarrhoea and others with earache, which raises the question, is there something wrong with the pool? The pools were staffed with lifeguards but when another child in our group fell out of her rubber ring in the main pool she was too busy on her phone, (or was it listening to her music, I can't remember which because she did both all day), she didn't
see the child and she had to be saved by another adult. Our children were playing in the pool with a li-lo and this was the only time when the lifeguard took any notice and they were told, they weren't allowed to use them.
There were 5 bars in total in the hotel but only 2 were in use. One was the restaurant bar which was only open when the restaurant was and the other was the poolside bar. The restaurant bar was cheaper than the poolside bar and you weren't allowed to take your drinks from one to the other! The poolside bar gave out plastic glasses until 7 o'clock when you were allowed glass
ones but the restaurant had all glass ones.
I have filled in various different questionnaires, one given by the holiday rep and one given on the airline, and I have suggested that the holiday company remove this hotel from their brochure, or at least be more honest in the star rating. It has 3 stars currently but I wouldn't have given it 1 star and price the holidays more accordingly.
I was very disappointed by this hotel, as was the rest of the group i was travelling with and we would not recommend it to anyone. The resort, although catering more for the Spanish tourists, was very good and I would recommend it but definitely a different hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC