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Iberostar Isla Canela Park – reviews, photos

4.0 of 5
Avenida de la Mojarra s/n | Punta del Morral, 21409, Spain
Hotel amenities
Iberostar Isla Canela Park
Iberostar Isla Canela Park
Iberostar Isla Canela Park
Iberostar Isla Canela Park
Iberostar Isla Canela Park
Iberostar Isla Canela Park
Ranked #7 of 12 hotels in Ayamonte
3.5 of 5 stars 209 Reviews
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209 reviews from our community

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Traveller rating
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Date Rating
Hereford, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
“Great Holiday - Would Definitely Return”
4 of 5 stars Reviewed 4 November 2011
16
people found this review helpful

Went during summer with two young children, and really enjoyed it.

Firstly the hotel. The Moorish architecture gives it an interesting and quite impressive appearance. On entering at the front the main reception has a suitably grand feel, living up to the 4 star rating the moment you arrive. The outdoor facilities are great - several nice pools along with a poolside bar where you can also get food - all clean and well presented, and never any real problem getting sun-loungers - certainly no need to be up at dawn.

The area is nice - the beach is lovely (though the sea a bit rough for little ones, and not as warm as you might expect). Not a great deal around the immediate region - the local towns seem quite poor and not especially attractive, but if you don't plan to stray far from the hotel this is not a problem. We hired a car and went as far as Seville, Jerez la Frontera (see the horses if you can) and the sugur cube village trail up in the mountains, but it was a lot of driving and so Costa de la Luz not the most central place for sightseeing. One thing that was great - no sunburnt lager-swilling brits, and not a Sun newspaper or a sign for fish and chips/fried breakfast to be seen anywhere. This is real Spain with none of the tat so prominent on the Costa del Sol and similar haunts.

Service was good throughout - no complaints. The buffet restaurant was excellent - a good choice every night, generally very good food and always a special of some kind on the carvery (including a whole swordfish one night).

Rooms - we were lucky I think to get a two-storey family room in the apartment block, which gave us two bedrooms, loads of space, plus two balconies and a rooftop terrace to call our own. I'm not sure what the other rooms are like - perhaps I would have been disappointed with some of the not-so-well positioned ones though none really seem to have an unpleasant aspect as the non-sea view ones to the front look out over the nature reserve.

I would have to make some negative comments about the apartment block generally however. To be fair, they advertise this part as 3 star so they're not really hiding anything, but as you cross from the main hotel into the apartment block you know you've crossed that line. The corridors are dark and dingy (the lights all seem to be on motion sensors, which is ok, but also on timers so they only work at night. Fine, but many of the corridors have no natural light so during the day are in virtual darkness which adds to the dingy 'poor relation' feel. Fire doors wedged open, either deliberately or through poor maintenance. Some poor maintenance in the rooms - drains smelled in the one bathroom, loose tiles on the stairs, cracks and crevices around the walls through which armies of ants marched and infested everything. On request they sent up a maintenance guy with a sealant gun to stick down the tiles and seal up the ant holes. However this sort of thing gets to me a bit - these are simple things to fix and they shouldn't wait until somebody complains, they should just do it as routine maintenance. However the rooms were modern, nicely furnished and always clean so not somethin I would get too hung up about.

Overall though, if I wanted to go back to this region I would definitely go back to this hotel. The niggles I've listed were not enough to detract from what was a great holiday and the positives of the main hotel complex, it's facilities and the beach far outweigh anything negative I could say.

  • Stayed August 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask davejones04 about Iberostar Isla Canela Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Experience Manager, Iberostar at Iberostar Isla Canela Park, responded to this review
7 November 2011
Dear Dave,

Thank you for taking the time to share your experience at Iberostar Isla Canela Park with us. We are delighted that you enjoyed all our services and felt so well attended to by our staff.
We assure you that we will continue working to improve your next experience with us.
Yours sincerely,
Online Experience Manager, Iberostar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
14 helpful votes 14 helpful votes
“The best holiday I've ever had.”
5 of 5 stars Reviewed 4 October 2011
14
people found this review helpful

I wasn't expecting much from this holiday - I'm an 17 year old taking her nan on holiday for her to relax after her being ill so I thought I'd be doing just that. After the hour and so drive from Faro airport up a lot of empty roads and mountains, us two being the only ones in a whole mini van with a intimidating driver we thought - where the hell is this place. Once we got there, I thought great a hotel at and end of a quiet strip how am I going to be entertained for a week whilst looking after my nan. But boy I was wrong. The appearance of the hotel itself is very nice! I liked the overall Mexican look they went for and I particularly liked the entrance hall with the big open celling. The next thing that I found not just great, but pretty amazing was the team de animation. Okay, the first day I stayed away from them when they tried to get people to join in etc. I thought I'm not childish etc but I'm glad I gave in as I had a laugh, being one of two only English there at the time, the activities such as skittle, bingo, and the infamous crazy game gave the opportunity to talk to different nationalities. Ismael and Samuel were particularly nice and made the effort as I was the only one of my age group there at the time( I went in Mid-May still in School and University term) and often made me feel welcome and both helped me with my Spanish.
The beach was the most beautiful beach I've ever seen, was spotless of litter, so well kept after and words cannot describe it to be honest!
My other positive was the all inclusive drinks, there was a particular bar man in the inside bar who would create any drink that I asked for with any combination and often created a drink especially for me.
In response to previous negative comments: the pools were cold but in that heat you need it - you cannot moan about that, the rooms really aren't bad - mine was very spacious, only complaint was that the air con was pretty loud and you cannot complain there were not many English speaking - you're in Spain!
Overall it was such a better holiday expected, boiling sun, great beach, great pool, great staff great hotel! in fact my nan went back for her birthday and is there as we speak!

  • Stayed May 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Victoria A about Iberostar Isla Canela Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Experience Manager, Iberostar at Iberostar Isla Canela Park, responded to this review
28 October 2011
Dear Victoria,

Thank you for taking the time to share your experience at Iberostar with us. We are delighted that you enjoyed all our services and felt so well attended to by our staff.
We assure you that we will continue working to improve your next experience with us.
Yours sincerely,
Online Experience Manager, Iberostar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
8 helpful votes 8 helpful votes
“Wow lovely remote location- fab beach and hotel”
5 of 5 stars Reviewed 4 October 2011
4
people found this review helpful

Went to Costa La Luz September 2011 and didnt know what to expect, as it is in between
Portugal and Southern Spain.
If your looking for a relaxing location (nothing to do) great beach and wonderful hotel
the iberostar isla canela park is well worth a visit.
We had excellent weather and a glorious time. Food amazing.
Staff friendly. A fabulous holiday.

Room Tip: the higher up the better. All inclusive is also a good option. higher floors have good views.
See more room tips
  • Stayed September 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Rosie277 about Iberostar Isla Canela Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Experience Manager, Iberostar at Iberostar Isla Canela Park, responded to this review
28 October 2011
Dear Rosie,

Thank you for taking the time to share your experience at Iberostar with us. We are delighted that you enjoyed all our services and felt so well attended to by our staff.
We assure you that we will continue working to improve your next experience with us.
Yours sincerely,
Online Experience Manager, Iberostar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton Keynes, United Kingdom
1 review
3 helpful votes 3 helpful votes
“Very enjoyable would go again!”
5 of 5 stars Reviewed 26 September 2011
3
people found this review helpful

I have recently returned from a Thompson holiday here with a group of 6, on arrival we had a few issues with the hotel as we had asked for rooms to be close to one another due to us all being in the same party but this was not fulfilled. When getting our rooms one had a very inadequate balcony not big enough for two people to sit on or even one person if the clothes line was in use. We mentioned to the front desk about this and were very rudely told there were no room available, which we later found to be untrue.

After the first party we found that the rooms were in perfect condition with more than acceptable storage and space, the cleaning was perfect fresh sheets 4 times a week and clean towels when you wanted. The hotel pools were slightly cold when first entering but very refreshing when lying in the very hot sun we had every day of the week we were there. The beach is a less than 5 minute walk from the hotel and is one of the best beaches I have been on. Although the sea is cold (it is the Atlantic though) it was again refreshing and the tides make for an even more impressive sight (which I’ll let you see yourselves). Well back to the hotel, the lobby area was well furnished for seating with a feature centre, the hall ways to the rooms reminded me of that in Mexico open sides looking into a garden area that was full of greenery. The room I had the balcony over looked the marsh land in front of the hotel and I could also see the marina which was beautiful. Although the TV had only one English channel (Euro Sports) I found I was rarely watching the TV at all, the entertainment staff were great keeping everyone busy right up until dinner time.

The local town was beautiful and was a safe and enjoyable 10 minute walk from the hotel, because the town is a working fishing town you will see the Atlantic fisherman coming and going. In the town is a great little bar called the Sugar Reef which had very cheap drinks compared to the hotel and had a very large selection of imported drinks.

I would highly advise hiring a car and exploring Ayamonte which is the closest large town, this was a lovely town with a free zoo and lots of shopping. We also went to Seville for a day trip which took just over an hour and quarter to get to and it was one of the best days of the holiday stunning architecture, atmosphere and culture well worth it! I would however strongly discourage going to Portugal as it was a total rip off we stopped for lunch in Faro and paid more than we had paid in Seville and anywhere else we had been that holiday, the people were rude and this continued into the airport where we departed. If you fly into and out of Faro on the way out eat prior as food was very expensive 17 euro for one meal and 3 euro for a 500ml bottle of drink.

Oops one more thing I forgot to mention the food survived in the hotel buffet was outstanding, a different main meat every night cooked to perfection and one night there were Veal steaks absolutely stunning! I am a big fan of food and it was the cherry on top. Also the restaurant offers a 4 euro charge for all inclusive drinks and dinner which was again well worth the price.

Room Tip: Large Balcony room on an upper floor would be my recomendation. Sea view might have been nice but th...
See more room tips
  • Stayed September 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask KingWill90 about Iberostar Isla Canela Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Experience Manager, Iberostar at Iberostar Isla Canela Park, responded to this review
3 October 2011
Dear Sir/Madam,

Thank you for taking the time to share your experience at Iberostar with us. We are delighted that you enjoyed all our services, especially the food.
We assure you that we will continue working to improve your next experience with us.
Yours sincerely,
Online Experience Manager, Iberostar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yorkshire
2 reviews
5 helpful votes 5 helpful votes
“Gone downhill since last visit”
2 of 5 stars Reviewed 25 September 2011
1
person found this review helpful

Stayed here for 10 days earlier this month on our second visit. Love the area and we were disappointed that the hotel had deteriorated so much. We booked half board but took an apartment to give us space.

Had to change rooms because the toilet was not flushing properly and the sink was blocked - said they couldn't fix it. No apology and no help to move - we had unpacked and spent one night in the room before we realised the problems. Both apartments were frankly tatty with very faded decor and poor furnishings.

Continual problems with Key Cards not working and we were not alone in this. The food was great and well presented but the pool area was terrible with paper cups and food wrappers everywhere and overflowing bins. Lot more AI guests than last time equals more drinks in paper cups and snack food and long queues at the pool bar. Thus non AI guests like us didn't bother.

Love the area and will come back but I checked out the PLaya hotel next door and had a drink and would try that next time. We also had a drink in the Barcelo a couple of Kilometres along the beach and that seemed fine but we like the Punta Moral end of the Island

  • Stayed September 2011, travelled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask zeppomarx about Iberostar Isla Canela Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Experience Manager, Iberostar at Iberostar Isla Canela Park, responded to this review
3 October 2011
Dear Simon,
Thank you for taking the time to share your experience at Iberostar Isla Canela Park with us. We are sorry to hear that your stay with us did not meet your expectations.
At Iberostar we strive to provide a unique experience to each client, therefore your opinion is very important to us. We have taken all appropriate measures to address the inconveniences you encountered.
Again, thank you for sharing your impressions; it gives us the opportunity to improve and offer better service on your next visit.
Yours sincerely,
Online Experience Manager, Iberostar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Iberostar Isla Canela Park

  • Iberostar Hotel Ayamonte
  • Isla Canela Park Iberostar
Address: Avenida de la Mojarra s/n | Punta del Morral, 21409, Spain
Price range (per night):* INR4,809 - 15,602

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