My husband is having a confernce in this hotel and my son and I went together so we stayed in this hotel for 6 nights. My husband's boarding fee is covered by conference and my son and I have to pay our own. When we checked out we were giving a bill of 60 euro per adult and $42 for child, per day, so that is 162 euro per day for 6 days. The total price for our room is 978 euros. This price include breakfast and dinner.
After we paid the amount we are asked to pay, I found from their catelog and current website, the list price are much cheaper. For example, the price for one person in our room is 240 euro for 5 days or 320 euros for 7 days. And I found other programs are even cheaper. I asked the receptionist to explain the price difference. After more one hour painful communication, the receptionist with a name tag Peter Venko denied every package price I asked him to match, those rooms are better or the same than ours. No matter how we calculate those price, our bill is always higher than the others. He said the rate 60 euro per person per night is ordered through the conference organizer. This is the most expensive rate. It is the first time that I know through a conference you get the most expensive rate. I wanted to talk to his supervisor or someone in charge, he went to other room to call for a long time, eventually rudely refused to get his supersisor's email or phone number to me, he also rudely refused to let someone in charge to address my complain. I hate to deal with someone dishonest. What does it hurt to let some explain if you cannot? I hate liars. I don't think his supervisor does not have contact information.