We stayed in this place for 3 days in the end of April. The staff was very kind and spoke/understood English well. When we received the economy room keys we found out that the room hasn't been cleaned yet. Instead we were given twice bigger room with the terrace for the same price of course.
And the receptionist was so kind to gave us the place in their garage for our motorcycle eventhough I didn't ask for it. Breakfast was great: salami, cheese, tomato, olive oil, biscuits, juice, apples, jam, butter, cereals, cappucino,...
It's located in a peaceful area not far from the industry area of Poggibonsi. If you don't use the navigation system you'll have a lot of trouble to find the hotel. Otherwise it' s the most beautiful place I have ever been to: beautiful surroundings, flowers, swimming pool, large yard, they even have a pony.
My opinion is that you really have to be spoiled not to like this place.