We have arrived to this hotel as a family spa holiday on Monday, 22nd August. We have purchased this deal through something similar to Groupon.
We were staying 4 days in this hotel and experienced the followings:

-we were only given 1 set of coupons although we have purchased 2x coupons for 2 days which should have been getting us 2 sets
-When we arrived the main lift was out of order and our room was located on the 2nd floor
-The internet connection was not working due to a broken router issue as we have found out from reception
-We have been given a South-East facing room without air conditioning (outside temperature was 44 degrees centigrade in a sunshade)
-Reception could not find a free standing fan either! (it took them 36 hours to get one...)
-The thermal water (had no relationship to thermal water though) was dirty and was only cleaned once a week (info from reception)
- There was no cleaning happening by the pool side, no safety person was looking after guests in the pool
- The steam room was broken, there was only one sauna operating out of 3!
-There was no masseur available in the wellness section to have a full 1 hour massage for my wife for 4 days in a row (the excuse was lack of staff)
-The shower cubicle (there was no bath in the room) was filthy and the water didn't flush after a shower
-we have hired a bike in one evening and shortly realised that none of the bikes had a working light (fron and back) or were any safety helmets provided.
-In the restaurant, my 8 year old daughter has been served an off apple juice which has made her sick the following day
-The choice of food would have been if we had seen any of the refills from the empty serving trays (but we havent)
-It took at least 3 times at dinner we have got the drinks served after we have finished the meal (it took them 40 minutes to deliver)
-it wasn't unusual that we have seen the pasta served in the evening as a following mornings pasta salad mixed with mayo
-the fruit and pickle dishes were full of midges (it was disgusting)
-The outside pool had simple tapwater (was cold and smelly) and it wasn't cleaned much (not in the 4 days we have been there)
-The water irrigation system around the outside pool started one afternoon at 2PM soaking guests cameras, bags, magazines, laptops, mobiles etc
-We wanted to check out earlier and get our money back. We have been not asked what is the reason of the early checkout but mentioned few times by a receptionist that "they have a strict non-refund policy" as we had to pay the full price in advance we had no power as a customer....
-Somebody in the wellness section had said a classic statement "fraction of a service for the reduced price" you have got what you paid for....

so after all I will not go again to this place ever and recommend it to anybody. the staff were unfriendly, the service quality didn't exist, it was a rip off privately owned hotel (after making a formal compliant to the management...)

Steve