We stayed at Obzor Beach resort for a week and we can safely say that it is the worst experience we have ever had when it comes to vacations. When we checked in, the the floor of the apartment was covered with sand. Being the first day, we were willing to overlook this little inconvenience. However, over the week, we realised that shoddy service was the hallmark of this place.
The Resort boasts three restaurants, all of which seem to be vying with each other for the honour of most sub-standard service and appalling food. The staff at the restaurants is incredibly rude and un-co-operative. What is unforgivable is that they serve tap water in mineral water bottles. When I ordered mineral water, I was brought an opened bottle. When I asked for another bottle which was sealed, I could clearly see a visible difference in the clarity and level of the water in the two bottles. (Restaurant Paralia)
At the Tropicana Beach Bar, I ordered a Pepperoni pizza (which is on the menu). The pizza I was served was covered with lumpy cheese and slices of pale tomato and no sign of pepperoni. When I brought this to the notice of the waitress, she pointedly told me that 'In Bulgaria, we do not have pepperoni'!!! She then stomped away with the pizza and I was neither offered a replacement nor the menu to make an alternate selection.
The buffet breakfast at Castello's is only palatable because well, you have no other choice.
The staff at the reception point blank refuse to answer any questions when you ask for assistance. For instance, if they know what are the timing of the buses to Varna, they tell you to take a taxi. (Price difference -USD 27 approximately). When we asked for a late checkout, the night manger asked us (note that I say asked and not requested) to speak to the day manager the next day. The day manager agreed, but conveniently forgot the agreement and claimed ignorance on the day of departure.
If you think you can melt away these annoyances by a visit to their spa, guess what, you are wrong again. All their treatments are administered by staff who reek of cigarette smoke and display neither knowledge of massage nor simple curtesy. Most of their treatments involve leaving you in a darkened room for 25 minutes after having rubbed you indifferently with oil.
The positive points of this place are the apartments themselves, which are very functional, comfortable and pleasant. Additionally, the receptionists at the spa are well-spoken, well mannered and courteous to the point that they are an incongruity in that awful place!
So if you are looking for a memorable holiday, Obzor Beach Resort is simply NOT the place to go. If you are a masochist, then hey, be my guest!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC