First impressions of the hotel were good as the public rooms are fine, but dead flowers in the toilet said all was not well.
I had booked a twin room for my two daughters and a double room for myself. When shown to my room I noticed that the wardrobe door was hanging off, there were handles missing from the chest of drawers, there was mould all around the bath and the bathroom door frame had split, presumably from flooding. The room was also very small. Not what you would expect from a four star hotel so I told the receptionist who was totally unsympathetic and said she thought the room was fine and she had given me a small room because there was only one of me (the cost of the room for single occupancy was the same as for double occupancy so there was no justification in allocating me a small room). She had the wardrobe door repaired in a makeshift way and gave me back the keys.
A dispute ensued with me saying that the room was of an unacceptable standard. Eventually she resentfully gave me another room also the smallest in the hotel but of a better standard but still in need of renovation-myriad chips to the floor tiles, mould in the bathroom, tired and rickety funiture, noisy and ineffective air conditioning......
Some of the staff were excellent but others were consistantly surly-maybe it was the heat because it was 35 degrees most of the time.
Oh, and the web site majors on a panaramic view of the restaurant and very nice it looks. However, it is now the bar and the restaurant has been moved to a rather dark and cramped basement.
Lovely location but a lot needs to be spent on the bedrooms and the staff need retraining and reminding that they are there to serve the customers.
- s Agaro Hotel
