We were booked at sister hotel with First Choice but moved to this hotel without explanation. However this hotel is bigger and has an adults only pool so probably was better suited to our needs.
The manager took us over in the buggie and was helpful and polite and I wish all the staff had been like him!
The reception staff spoke little english but were not helpful and slightly rude. They did not explain anything meaning we had to return to ask for safe key and cards to get towels. These were stated as complimentary on the all inclusive however they then demanded a 52 euro deposit???!!! This was despite having kept our passports.They also did not explain the all inclusive and a few steps from the hotel restaurant is a bar were we got stung with expensive cocktails as noone told us it is not part of the hotel.
The room was basis but clean and modern and just what you need. We were very lucky to have a massive balcony with lovely views. The air con did not work but it was cool at night when we were there.
The drinks on the all inclusive were disappointing. The beer and wine were great but we were looking forward to cocktails. There is a menu with lot cocktails stated as all inc but when we tried ordered were told they did not do them. They only had very nasty pre mixed bottled cocktails that did not even have to be refrigerated!
Most bar staff were ok but one in man bar was very rude and aggressive.
The adults only pool was lovely and loads of free beds. Sun out over that pool from early to 7pm which was fantastic. We were the only english people there and lookign for a relazing break,
The food was of a good standard and we liked the self service drinks. The breakfast was most disappointing. The lunch and dinner was always a good standard with plenty of choice, Real lack of vegetables though and if there were any they were v overcooked or battered! Fruit choice limited too. Generally good though and fine for a week, There was one waitress however who was very rude and difficult. She decided that she did not want us sitting in the back section despite three other tables of people sitting there and forcibly removed us shouting the section was closed. So unnecessary!
The evening entertainment...very poor but they did try. A simple singer would have been far better than the attempts at shows by the staff.
All in all a good hotel but for it to be great and for us to return the cocktails need massive improvement and some of the staff need lessons in politeness and customer service form the manager.
- Invisa Hotel Cala Blanca
