Have been visiting this hotel for the last 6 years since it opened. I am sad to say that it has become very tired, poorly maintained and needs some money spent on it. Here are a few examples of its challenges: Pool towels thin and frayed, Pool sunbeds stretched and uncomfortable, no water in foot baths heading to the pool, so guests dragging dirt and grass (with pesticide treatment) into pool area, poolside shower not working, broken locks and handles in several toilets, bare components with wires exposed in the Jacuzzi, stained tiles to Jacuzzi and toilet area's, Chlorine added to pool by staff member throwing it in via a cup!!, badly rusting shower and door fixings in toilets, scraped walls in just about every corridor etc etc.
I love this hotel, it is like my second home. It is quiet and close to the town and beach. But now it is a sad reflection of what it once was. Our room was actually very good, however we know many people who come here every year who's rooms were very poor with broken worktops / breakfast bars and threadbare carpets and rugs. Two years ago, our room along with five others were broken into and the safes removed from the wardrobes' because they were simply screwed to a shelf. Our safe was replaced and screwed to the wall at our insistence. We were told that all other safes would also be screwed to the wall. This has not been done and it is so easy to steal it.
We have been told that it is due for a major refurb this winter. I hope they do else next year will be our last.
This is simply not good enough Pestana!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC