We arrived after a 6 hour drive to be told the kitchen was closed on Mondays. A very poor buffet was served in place of dinner. On arrival The hydro massage bath in the bedroom was host to a dead fly. The shower flooded to ankle level after 10 seconds. There was no directory of services in the room and there appear to be none of the standard services that you expect from a 4 star hotel such as, room service, laundry, etc. The carpet and bed cover were badly stained. There was no full length mirror, no mirror in the bedroom and the one in the bathroom was placed so high that I had to stand on tiptoe to use it. Despite an absence of 6 hours our room was not made up on one occasion. The breakfast was poor with an indifferent service. The orange juice was out of a packet and they ran out of croissants every morning. Dinner was barely acceptable and my husband had to return one course to the kitchen 3 times. The spa looked interesting but remained unattended on the several times I tried to book an appointment. We have stayed in 4 star and above hotels across Europe and can honestly say that this is absolutely not a 4 star hotel.
