Stayed 2 nights in this hotel with family - room/bathroom is quite small but comfortable enough - everything spotlessy clean (the german way !) - pillows on bed are useless, so flat and soft, no necksupport at all - problem is they don't have any other kind of pillows !!
During the night there's noise from the street in the rooms, can't really sleep with open windows. When we were there there was a rockfestival going on in Hürth, couldn't talk to each other in the room !!
Bar is ok, although a bit liveless. Had dinner at their restaurant and food was good, with good quality wines, friendly & prompt service, reasonable prices (although quite expensive for Germany). Breakfast is excellent , good choice.
Reception team is indeed a bit stiff, they should be more friendly.
Location of the hotel is great, outside the town (but only 15 minutes away by car), but very close to a big shopping center. Waw, what a large choice of good shops & restaurants & snackbars etc.... Liked it very much.
The Ramada has a big open parking, for free. Very convenient ! If you pay extra, you can park in the indoor garage.
Overall experience was good, we can certainly recommend this hotel, but we still prefer the Radisson Köln.