Upon arrival to the Das Reinisch Hotel, one would think it's outwards facade would be worthy of at least a 3 star hotel. However, based on the experience we had, I don't believe it's even worthy of a half star.
We booked one night at the hotel, as we had an early flight out of Vienna and it's does have a close proximity to the airport. Thankfully, it was only one night or we would have cancelled entirely. Upon checking in at the front desk, the reservation specialist was obviously in a hurry to end her shift and get us checked in as soon as possible and pushed us out the door, leaving only a young man, working the desk on his own- it was his first day working for the hotel! She asked us to pay ahead of time, which I thought was quite odd, as a frequent traveler, I've never come across this ever. After giving us our room keys, she informs us we aren't even staying in the hotel! She tells us we are in the apartments down the street. So late at night we had to drag our heavy luggage 400m to find an apt which she scribbled directions to on a piece of paper. We couldnt find the apt on the first try, then had to lug our bags back to hotel to get some help. The new guy was now by himself at desk, and didn't know what to do, he felt bad, and at least printed out a map for us. So after walking another 400m or so, while it's dark and late at night, we finally get to the apt, not a hotel room. On our hotel itinerary it clearly states, mini-bar, and internet in rooms. We had neither, not even a bottle of water!! We couldn't even purchase any from hotel, as we called and asked! We were told we would have to come back to hotel. Needless to say, we were not happy! Things got worse when we went to shower and the bath towels smelled like an ashtray and cigarette smoke encapsulated the entire bathroom. This is atrocious and had it not been so late, we would have checked out immediately. We will be waiting for a refund on this awful hotel stay.
- Hotel Das Reinisch
