Went here expecting quality. Got a nice room but paid accordingly. Rooms are far too noisy.spa bath sounded like industrial pump station and was embarrassed to use, heard everyone in corridor entire 3 night stay. For price I'd book elsewhere next time

We stayed here for one night on our way to Kaikoura. The hotel was nice if a bit old fashioned. We stayed in the main building. The only criticism I really have is that as an older building it has very high ceilings, which look nice, but make the room quite cold if there isn't enough sunlight. We were freezing even with the heater on.

Other than that reasonably standard - a good 4 star hotel, very well placed to restaurants etc and the Spas.

The hotel chain may be brilliant, as it was in Queenstown, but they are definitely no good with bungalows in Hanmer Springs. It was charged like a high-quality room in the hotel, but it was tiny, the sofa bed was never folded up and made the entrance to the room awkward and uncomfortable. There was very little space to put your luggage away or organize your clothes in any possible way. We were told we would get a newspaper every day, but we got one only one day out of the 4 days. The reception officer was o.k. at best. The whole experience felt like being outcasts. Not good. And as if things could not get any worse, we had a small girl crying loud all night and it felt like there was no door in between. I would recommend not to take a bungalow. Could not say about the rest of the hotel, which looked nice, but I could not experience it.

When traveling to a location where there is a Heritage, choosing accomodation is easy.

Recently had to spend one night in Hanmer Springs, with it`s location right in the middle of town and the new garden rooms, Heritage was an instant decision.

Quiet, rooms close to the swimming pool and tennis court - nice.

Hand written "welcome back" note a nice touch also.

Larger rooms look lovely, may have to come back with my wife.

ps: if you haven`t stayed at The Heritage Queenstown, do so, especially during autumn or spring when the rates are very cheap - rooms in the old Farmers building in Auckland are also very good.

Gets my vote every time ....

Ian