We arrived on a Groupon voucher deal and were greeted by the proprietor (presumably). He informed us that he had had a horrendous time with Groupon guests who had taken the wine and chocolates and left without paying. We were given a family suite which was unacceptable as it had no en suite facilities, and the shared bathroom had no running hot water. The bath was streaked with grime and dirt, and a door could easily be opened onto the roof space with no safety barrier. Thank goodness we were not travelling with children. The wallpaper in the bedroom was held in place with sticky tape. The room was freezing cold thanks to the single glazed window which allowed the wind to blow in. The wine and chocolates we were entitled to were not present. I spoke to the proprietor who was unhelpful and rude. He offered an alternative room only if the couple who had booked it had not arrived by 7pm. However, they arrived at 8.30pm and were given their room even although he had promised it to us after 7pm.
I requested that he check the lack of hot water in the bathroom but he refused to come up the stairs.
On a more positive note, the waiting staff were very pleasant and the dinner was very good. After dinner when it became apparent we were not being moved, and there was still no hot water despite the proprietor saying that it had been sorted, we decided to leave. He refused to come and talk to us as we checked out, and left his very nice waitress to do it.
We will never return to this outdated, old fashioned and very badly managed establishment, where the only positives are the lovely staff. Highly unrecommended.
